Administrative Support Officer
4 weeks ago
We are seeking a highly skilled Administrative Support Officer to join our team at Triumph Consultants Ltd. As a key member of our team, you will play a crucial role in providing comprehensive administrative support to our clients and teams.
The successful candidate will have excellent communication and interpersonal skills, with the ability to adapt to different customer needs and situations. You will be responsible for arranging meetings, minute-taking, and managing confidential information with precision and accuracy.
Key Responsibilities:
- Respond to customer enquiries and requests in a professional and empathetic manner, following our policies and procedures.
- Record and update customer information and interactions using our systems and databases, ensuring data accuracy and confidentiality.
- Achieve high accuracy in data input onto all aspects of work, such as spreadsheets and databases.
- Collect, collate, analyse, and disseminate statistical data relevant to our service unit, ensuring that data area records are meticulously maintained and kept up to date.
- Treat customer information as confidential, adhering to our policies and procedures.
- Organise multi-agency meetings, capturing decisions and summarising key information effectively.
- Maintain a high level of knowledge of processes and procedures in your area of work.
- Procure goods, services, and supplies as directed by our budget holders, accurately utilising our financial management system or purchasing card.
Requirements:
- 2 A Levels, NVQ 2/3 in Business Administration (or equivalent experience)
- Previous experience of working in a customer service and/or administration environment
- Experience of diary management for senior officers
- Experience and excellent skills in preparing clear and succinct meeting notes
- Experience of accurate data inputting, collation, and analysis of data
Skills and Abilities:
- Strong IT skills, including Microsoft packages or equivalent
- Ability to communicate with a range of internal and external stakeholders to resolve and escalate complex issues
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