Team Leader
4 weeks ago
Diligenta is seeking a motivated and experienced Team Leader to join our Contact Centre team. As a Team Leader, you will be responsible for leading, managing, and developing a team of Customer Service Representatives to deliver exceptional service and achieve key operational objectives.
Key Responsibilities:- Lead and manage a team of Customer Service Representatives to ensure high-quality service delivery.
- Oversee team performance, ensuring compliance with company policies and regulatory requirements.
- Handle escalated customer complaints and make decisions aligned with Treating Customers Fairly (TCF) principles.
- Monitor and improve team performance, driving efficiencies and enhancing customer experience.
- Collaborate with other operational teams and lead local projects.
- Maintain financial controls and oversee expenditure within delegated authority.
- Proven experience in people management and development.
- Strong communication, planning, and organizational skills.
- Ability to adapt, motivate, and influence others.
- Analytical problem-solving skills with a creative approach to complex issues.
- Effective networking and relationship-building abilities.
- Experience in financial services and understanding of regulatory requirements preferred.
- Minimum 2 years of relevant management experience.
- Competitive salary and benefits package.
- Opportunities for career development and growth.
- A dynamic and supportive work environment.
- Access to training and development programs.
- A comprehensive set of benefits, including a contributory company pension scheme, group life assurance, and group income protection.
Diligenta is a leading provider of life and pensions administration services. We are committed to delivering exceptional service and creating a positive work environment for our employees. If you are a motivated and experienced leader looking for a new challenge, we encourage you to apply for this exciting opportunity.
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