Senior Technical Specialist

2 weeks ago


SunburyonThames, Surrey, United Kingdom Nicholas Associates Group Limited Full time

Key Responsibilities

  • Undertake comprehensive site visits to assess equipment requirements and develop tailored solutions.
  • Collaborate with customers to deliver expert fault finding and repair services for planer equipment, ensuring minimal downtime and optimal performance.
  • Design and implement efficient surveying and installation strategies for planer systems, guaranteeing seamless integration and maximum functionality.
  • Provide in-depth product training for customers and distributors, empowering them with the knowledge necessary to unlock the full potential of planer systems.
  • Maintain and calibrate planer products, adhering to strict quality standards and enforcing rigorous maintenance protocols.
  • Respond promptly to customer inquiries and concerns, ensuring exceptional customer service and fostering long-term relationships.
  • Develop and maintain comprehensive documentation for sales and service activities, facilitating streamlined processes and informed decision-making.

Skills and Experience

  • Technical expertise in engineering and fault finding.
  • Ability to apply diagnostic skills and reasoning to resolve complex equipment issues.
  • Desirable experience in supporting medical devices.
  • Understanding of IT infrastructure and its implications for technical operations.
  • Strong customer focus and excellent communication skills.
  • Hold a full clean UK/EU driving licence.
  • Based in the South-East area or willing to travel.
  • Flexible working location and hours.


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