Senior Technical Specialist
2 weeks ago
Key Responsibilities
- Undertake comprehensive site visits to assess equipment requirements and develop tailored solutions.
- Collaborate with customers to deliver expert fault finding and repair services for planer equipment, ensuring minimal downtime and optimal performance.
- Design and implement efficient surveying and installation strategies for planer systems, guaranteeing seamless integration and maximum functionality.
- Provide in-depth product training for customers and distributors, empowering them with the knowledge necessary to unlock the full potential of planer systems.
- Maintain and calibrate planer products, adhering to strict quality standards and enforcing rigorous maintenance protocols.
- Respond promptly to customer inquiries and concerns, ensuring exceptional customer service and fostering long-term relationships.
- Develop and maintain comprehensive documentation for sales and service activities, facilitating streamlined processes and informed decision-making.
Skills and Experience
- Technical expertise in engineering and fault finding.
- Ability to apply diagnostic skills and reasoning to resolve complex equipment issues.
- Desirable experience in supporting medical devices.
- Understanding of IT infrastructure and its implications for technical operations.
- Strong customer focus and excellent communication skills.
- Hold a full clean UK/EU driving licence.
- Based in the South-East area or willing to travel.
- Flexible working location and hours.
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