Operations Analyst

4 weeks ago

Milton Keynes, Milton Keynes, United Kingdom LA International Computer Consultants Ltd Full time
Job Title: Operations Analyst

LA International Computer Consultants Ltd is seeking an experienced Operations Analyst to join our team. As an Operations Analyst, you will play a critical role in ensuring the smooth operation of our services, providing exceptional customer service, and resolving technical issues in a timely and efficient manner.

Key Responsibilities:
  • Monitor and administer the Service Desk mailbox, phones, and monitoring screens, logging and recording all interactions, incidents, and service request tickets.
  • Perform in-depth technical investigation, diagnosis, and resolution of incidents and service requests that could not be resolved by Service Desk Analysts.
  • Assist other teams, as directed, to control and manage service issues, problems, and incidents.
  • Contribute to technical documentation on known issues/errors, workarounds, and permanent fixes to the central knowledge base.
  • Ensure continuity of handling across all shifts through appropriate communication and handover.
  • Follow business processes and comply with all governance requirements.
  • Provide go-ahead approval and capture completion for all change activities.
  • Manage end-user expectations throughout the lifecycle of the Incident or Service Request.
  • Liaise with a Problem Manager, Incident Manager, and resolver groups to give and receive information and advice to support resolution.
  • Technical liaison with 3rd party vendors throughout the duration of an incident.
Requirements:
  • Demonstrable record of delivering results and meeting targets.
  • Good analytical skills and the ability to develop solutions with focus on customer needs.
  • Effective verbal and written communication skills at all levels.
  • Ability to build and maintain customer relationships and exceed expectations.
  • Understanding of corporate drivers such as the strategy, values, and core behaviors.
  • Strong analytical skills. Ability to create, interpret, and present data effectively.
  • Sound level of technical WINTEL understanding.
  • Previous experience of working within a Service Desk environment, Incident and Request Fulfilment process disciplines, and understanding of priority classifications and SLAs.
  • Experience working in a secure environment.
  • Managing Modern Desktops - MD 101.
  • Microsoft Certified: Azure Fundamentals (AZ-900).
  • Microsoft 365 Certified: Modern Desktop Administrator Associate MD 100.
  • 365 Desktop (Intune / EPM) Cloud experience.
  • Apple Mobile Phone / Apple Business Manager experience.
Working Hours:

The role operates on a 24/7/365 shift pattern, with 12-hour shifts (D= 7am-7pm & N=7pm-7am), working 7 days and 7 nights over a 4-week pattern.

Due to the nature and urgency of this post, candidates holding or who have held high-level security clearance in the past are most welcome to apply. Please note that successful applicants will be required to be security cleared prior to appointment, which can take up to a minimum of 10 weeks.

  • Senior Operations Analyst

    1 month ago

    Milton Keynes, Milton Keynes, United Kingdom Certes IT Service Solutions Full time

    Senior Operations Analyst OpportunityWe are seeking a highly skilled Senior Operations Analyst to join our team at Certes IT Service Solutions. This role is a fantastic opportunity for an experienced professional to utilize their analytical skills and expertise to drive business growth and improvement.Key Responsibilities:Develop and implement process...

  • IT Operations Senior Analyst

    4 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom CV Library Full time

    Senior IT Operations Analyst Job DescriptionWe are seeking a highly skilled Senior IT Operations Analyst to join our team at CV Library. As a Senior IT Operations Analyst, you will be responsible for providing exceptional IT support to our clients, working in a 24/7 IT operations centre.Key Responsibilities:Provide first and second-line IT support to...

  • IT Operations Senior Analyst

    4 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom CV Library Full time

    Senior IT Operations Analyst Job DescriptionWe are seeking a highly skilled Senior IT Operations Analyst to join our team at CV Library. As a Senior IT Operations Analyst, you will be responsible for providing exceptional IT support to our clients, working in a 24/7 IT operations centre.Key Responsibilities:Provide first and second-line IT support to...

  • Business Analyst

    1 week ago

    Milton Keynes, Milton Keynes, United Kingdom Culina Group Full time

    Job Title: Business Analyst - OperationsIn our company, we are seeking an experienced Business Analyst - Operations to join our team. The ideal candidate will have a strong understanding of business operations and be able to analyze data to optimize processes.Responsibilities:* Analyze business operations and identify areas for improvement* Develop and...

  • Senior Operations Analyst

    1 month ago

    Milton Keynes, Milton Keynes, United Kingdom Certes IT Service Solutions Full time

    Senior Operations Analyst OpportunityWe are seeking a highly skilled Senior Operations Analyst to join our team at Certes IT Service Solutions. As a Senior Operations Analyst, you will be responsible for analyzing and improving business processes to increase efficiency and productivity.Key Responsibilities:Analyze business processes and identify areas for...

  • Senior Operations Analyst

    1 month ago

    Milton Keynes, Milton Keynes, United Kingdom Certes IT Service Solutions Full time

    Senior Operations Analyst OpportunityWe are seeking a highly skilled Senior Operations Analyst to join our team at Certes IT Service Solutions. As a Senior Operations Analyst, you will be responsible for analyzing and improving business processes to increase efficiency and productivity.Key Responsibilities:Analyze business processes and identify areas for...

  • IT Operations Senior Analyst

    4 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom CV Library Full time

    Senior IT Operations Analyst Job DescriptionWe are seeking a highly skilled Senior IT Operations Analyst to join our team at CV Library. As a Senior IT Operations Analyst, you will be responsible for providing exceptional IT support to our clients, working in a 24/7 IT operations centre.Key Responsibilities:Provide first and second-line IT support to...

  • IT Operations Senior Analyst

    4 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom CV Library Full time

    Senior IT Operations Analyst Job DescriptionWe are seeking a highly skilled Senior IT Operations Analyst to join our team at CV Library. As a Senior IT Operations Analyst, you will be responsible for providing exceptional IT support to our clients, working in a 24/7 IT operations centre.Key Responsibilities:Provide first and second-line IT support to...

  • Senior Operations Analyst

    4 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Certes IT Service Solutions Full time

    Senior Operations Analyst ======================= We are seeking a highly skilled Senior Operations Analyst to join our team at Certes IT Service Solutions. The successful candidate will have a strong background in data analysis and interpretation, as well as experience in creating and presenting data effectively. Key...

  • Senior Operations Analyst

    4 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Certes IT Service Solutions Full time

    Senior Operations Analyst ======================= We are seeking a highly skilled Senior Operations Analyst to join our team at Certes IT Service Solutions. The successful candidate will have a strong background in data analysis and interpretation, as well as experience in creating and presenting data effectively. Key...

  • Operational Risk Analyst

    4 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Gatehouse Bank plc Full time

    Job Title: Operational Risk AnalystGatehouse Bank plc is seeking an experienced Operational Risk Analyst to join our Risk and Compliance team. As an Operational Risk Analyst, you will play a critical role in managing the Bank's approach to Operational Risk by supporting the enhancement of the Bank's control framework.Key Responsibilities:Undertake quality...

  • Operational Risk Analyst

    4 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Gatehouse Bank plc Full time

    Job Title: Operational Risk AnalystGatehouse Bank plc is seeking an experienced Operational Risk Analyst to join our Risk and Compliance team. As an Operational Risk Analyst, you will play a critical role in managing the Bank's approach to Operational Risk by supporting the enhancement of the Bank's control framework.Key Responsibilities:Undertake quality...

  • Operational Risk Analyst

    1 month ago

    Milton Keynes, Milton Keynes, United Kingdom The Curve Group Full time

    Job Title: Operational Risk AnalystWe are seeking an experienced Operational Risk Analyst to join our Risk and Compliance team. The successful candidate will be responsible for managing the Bank's approach to Operational Risk by supporting the enhancement of the Bank's control framework.Key Responsibilities:Undertake quality reviews, taking a risk-based...

  • Operational Risk Analyst

    1 month ago

    Milton Keynes, Milton Keynes, United Kingdom The Curve Group Full time

    Job Title: Operational Risk AnalystWe are seeking an experienced Operational Risk Analyst to join our Risk and Compliance team. The successful candidate will be responsible for managing the Bank's approach to Operational Risk by supporting the enhancement of the Bank's control framework.Key Responsibilities:Undertake quality reviews, taking a risk-based...

  • IT Operations Senior Analyst

    3 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Pertemps Full time

    Job Title: Senior IT Operations AnalystJob Summary:We are seeking a skilled Senior IT Operations Analyst to join our team at Pertemps. As a Senior IT Operations Analyst, you will be responsible for providing technical support and maintenance for our IT systems, ensuring they are running smoothly and efficiently.Key Responsibilities:* Provide technical...

  • Cyber Security Operations Analyst

    1 day ago

    Milton Keynes, Milton Keynes, United Kingdom Proactive Appointments Limited Full time

    Job Title: Cyber Security Operations AnalystAre you an experienced Cyber Security professional looking for a new challenge? Proactive Appointments Limited is seeking a skilled Cyber Security Operations Analyst to join our team.Key Responsibilities:Monitor and respond to security incidents using Microsoft Sentinel and ticket system.Implement Incident,...

  • Operational Risk Analyst

    1 month ago

    Milton Keynes, Milton Keynes, United Kingdom Gatehouse Bank plc Full time

    About the RoleWe are seeking an experienced Operational Risk Analyst to join our Risk and Compliance team at Gatehouse Bank plc. As an Operational Risk Analyst, you will play a key role in managing the Bank's approach to Operational Risk by supporting the enhancement of the Bank's control framework.Key ResponsibilitiesUndertake quality reviews, taking a...

  • Business Analyst

    1 week ago

    Milton Keynes, Milton Keynes, United Kingdom ecoSense Cleaning Full time

    We are seeking a skilled Business Analyst to join our Operations team. In this role, you will be responsible for analyzing business processes and identifying opportunities for improvement. You will work closely with our operations team to develop and implement process improvements, ensuring that our business runs efficiently and effectively.Key...

  • Customer Experience Operations Analyst

    4 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Industry Placements Full time

    Customer Operations Data Analyst PlacementWe are seeking a highly motivated and detail-oriented Customer Operations Data Analyst to join our team for a placement year. As a key member of our Operational Compliance & Customer Quality (CQ) activities, you will play a crucial role in supporting the customer journey and ensuring that customer outcomes, business...

  • Customer Experience Operations Analyst

    4 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Industry Placements Full time

    Customer Operations Data Analyst PlacementWe are seeking a highly motivated and detail-oriented Customer Operations Data Analyst to join our team for a placement year. As a key member of our Operational Compliance & Customer Quality (CQ) activities, you will play a crucial role in supporting the customer journey and ensuring that customer outcomes, business...