Head of Logistics Operations

2 weeks ago

London, Greater London, United Kingdom Disturbia Full time
Job Title: Head of Logistics

Welcome to Disturbia, a pioneering fashion brand that embodies the spirit of unconventionality and authenticity. We're seeking a seasoned logistics professional to join our team as Head of Logistics, driving the optimization of our global supply chain operations.

Key Responsibilities:
  • Freight Forwarding & Supplier Coordination: Oversee the end-to-end freight forwarding process from suppliers in the Far East to our 3PL warehouses in the UK, EU, and US, ensuring timely and cost-efficient shipments and strategies.
  • 3PL Warehouse Management: Manage relationships with 3PL warehouse providers, ensuring high performance across all regions. Monitor and report on key metrics, including warehouse efficiency, stock accuracy, and on-time dispatch.
  • Cost Control & Optimization: Drive continuous improvement in logistics costs, focusing on freight pricing, warehousing costs, and carrier efficiency. Identify opportunities to reduce costs without compromising service levels.
  • Carrier Performance & Returns Management: Manage relationships with outbound and return carriers, ensuring performance metrics are met and service costs are minimized. Oversee return processes to ensure fast, customer-friendly solutions.
  • Cross-Functional Collaboration: Work closely with buying, merchandising, and e-commerce teams to ensure that supply chain activities align with business goals. Provide logistical input for key campaigns, product launches, and inventory planning.
  • Customer Service Insights: Collaborate with the Customer Service team to extract insights on delivery and returns performance, using feedback to identify areas of improvement and to enhance the customer experience.
  • Forecasting & Reporting: Own the logistics forecasting process, working with finance and operations teams to predict costs and capacity needs. Regularly report on logistics KPIs, including cost per shipment, on-time delivery, and warehouse performance.
Requirements:
  • Proven experience in a senior logistics or supply chain role within a fast-paced e-commerce environment
  • Expertise in managing 3PL relationships and freight forwarding operations across multiple countries
  • Strong understanding of global logistics, including carrier management, warehouse operations, and return processes
  • Demonstrable success in cost reduction and process optimization
  • Excellent analytical skills, with the ability to forecast, report, and communicate logistics performance
  • Strong leadership and collaboration skills, with the ability to work cross-functionally
What We Offer:
  • The potential to contribute to the company's growth and success
  • A dynamic and supportive work environment
  • Opportunities for professional development and growth
  • A competitive salary and benefits package

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