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Asap Consultant

2 months ago

Manchester, United Kingdom Turnitin, LLC Full time
About the Role

We are seeking a highly skilled and passionate education technology professional to join our Customer Onboarding team in the UK, to engage and inspire new and existing customers throughout the EMEA region.

As a key member of our team, you will be responsible for setting up customers for immediate success by facilitating the onboarding process for new accounts. You will educate our new and existing customer base through the delivery of compelling and interactive training sessions that leave attendees inspired to incorporate our products into their teaching and learning strategies.

You will help solve technical problems with empathy and optimism, and identify and mitigate any risks associated with the customer's adoption of our product.

Your success will expand Turnitin's global reach – helping institutions to safeguard the academic integrity of all forms of assessment.

Key Responsibilities
  • Educate Customers for Immediate Success
    • Deliver expert presentation skills for both online and in-person software training delivery.
    • Use your knowledge of education, assessment, and academic integrity to connect with your audience of education professionals, inspiring them to unlock the full potential of our tools.
  • Guide Customers through a Seamless Implementation
    • Manage multiple projects at once, identifying issues before the customer does and implementing steps to mitigate risk.
  • Solve Technical Problems
    • Learn our products and integrations quickly and thoroughly, and then apply that technical knowledge to suggest a solution, propose a workaround, or escalate all relevant details to our Support team.
  • Collect and Act on Feedback
    • Actively seek feedback on your training delivery from customers and peers, identifying improvements that can be incorporated into your work as you strive for excellence in all that you do.
  • Understand and Act on Success Metrics
    • Help develop and track key success metrics in relation to onboarding, adoption, and retention, and work with a variety of tools to continually measure and improve the customer experience.
  • Develop Outstanding Training Materials
    • Constantly test new ideas and revise existing training materials, creating high-quality training materials for new topics, and adhering to brand and design guidelines.
Requirements
  • A minimum of 3 years of experience in education technology or a related field as an onboarding consultant within the SaaS industry.
  • Excellent written and verbal communication in English and Spanish, and compelling presentation skills for both online and in-person delivery.
  • A passion for learning with the ability to quickly learn new software and effectively train others.
  • Knowledge of customer success processes and best practices.
  • Knowledge of local higher education systems, secondary education curriculum, educational technology, and learning management systems.
  • Ability to travel up to 10% for onsite training sessions within the UK or Continental Europe.
  • Ability to manage multiple projects concurrently.
  • Deep organisational and project management skills for long-term, collaborative projects with institutions.
About Turnitin, LLC

Turnitin, LLC is committed to ensuring the integrity of global education and meaningfully improving learning outcomes. We respect local cultures and embrace diversity, thinking globally and acting locally to maximize our impact on education.

We maintain a Total Rewards package that is competitive within the local job market, offering a comprehensive package that prioritizes your overall well-being.