Asap Consultant

2 weeks ago


Manchester, United Kingdom Selfridges Full time
Personal Shopping Consultant

At Selfridges, we're seeking a highly skilled and experienced Personal Shopping Consultant to join our team. As a key member of our Personal Shopping team, you will play a vital role in delivering exceptional customer experiences and driving sales and profit targets.

About the Role

This is an exciting opportunity to work with high-end clients, develop relationships, and provide personalized shopping experiences. You will be responsible for:

  1. Nurturing and developing relationships with international, high-potential, and high-net-worth clients.
  2. Demonstrating a commercial mindset and outlook to stay responsive to customer needs and share inspiration with the wider team.
  3. Monitoring customer service satisfaction and spend, suggesting improvements where necessary.
  4. Partnering with key stakeholders at store events and through other commercial opportunities.
  5. Acting as an ambassador for Selfridges Personal Shopping, representing our brand in public and store events to promote our products and services.
  6. Positively interacting with potential and existing clients, answering queries, and providing guidance on our services.
  7. Continuing to deliver our unique service by maintaining customer care, responding to client enquiries, booking, and following up on deliveries and client alterations.
  8. Responsible for prepping the client rooms, maintaining housekeeping standards, and having refreshments ready for client arrivals.
  9. Working confidently and collaboratively with various departments to deliver exceptional service and standards.

As a Personal Shopping Consultant, you will have the opportunity to work with a wide range of clients, develop your skills and expertise, and contribute to the success of our Personal Shopping team.


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