Senior Manager for Specialty Coffee Houses

1 week ago

London, Greater London, United Kingdom WatchHouse. Full time

WatchHouse is a group of specialty coffee houses across London, Bath, and New York. We are passionate about people, coffee, and places and every day we live our vision to enrich and inspire through Specialty Coffee. We are looking for a skilled and experienced Assistant Manager to join the team. We are looking for those with experience in managing high-volume venues with coffee knowledge being a bonus. If you are keen to develop and grow your career within hospitality and specialty coffee, we look forward to hearing from you.

The role of Assistant Manager is integral to the success of any hospitality business. You are the eyes and ears on the ground, collecting feedback from customers and team to share with your management team. You support the manager with back-of-house tasks as well as ensuring the smooth and successful service is happening each day. We take the role of Assistant Manager very seriously at WatchHouse, as we see them as the future managers of the business. You'll have access to a range of in-house learning and development programs and the opportunity for promotion and transfer across the sites as the company develops. If you are looking to take your next step in hospitality and join an exciting and growing business, then make sure to apply.

Key aspects of the role:

● Lead, inspire, and motivate the team so that everyone performs to their absolute best, alongside the House Manager. Effectively manage the large team on site and work alongside them to deliver the Modern Coffee experience.

● Drive to build a high-performing House focusing on KPIs. Continuously look for ways to drive your shop's financial performance.

● A people-focused Manager, always getting the best from the people around them.

● Demonstrate unparalleled hospitality by creating a warm, positive, and welcoming atmosphere. High standards of food and beverage service in a fast-paced environment.

● Ensure opens and closes run smoothly, admin and issues are dealt with proactively, and the cafe is always appropriately stocked with products and equipment.

● Encourage and create a vibrant, exciting, and sociable place of work.

● Be driven by high standards and instill this same motivation within your team.

About you:

● A hands-on inspiring leader with an eye for detail, a love of great food and coffee, with a commitment to delivering an unrivaled customer experience.

● An autonomous manager who takes full ownership for their cafe and their team.

● A natural leader. The Assistant House Manager leads the team in the efficient running of the coffee bar both front and back of house in order to achieve operational excellence. They manage our locations in the absence of the House Manager.

● A passion for the development and training of people in order to build and develop a highly skilled and high-achieving team that can cope with the pressures and demands of a high-volume site.

This is a full-time role contracted to 40 hours per week working 5 days out of 7 per week, with weekend work expected.


In short, at WatchHouse, you can expect:

● Beautifully designed Houses in some of London's most iconic locations.

● Guaranteed contracted hours every week.

● Great flexible shift times.

● Free WatchHouse coffee & WatchHouse drinks (even on days off).

● Free lunch on every shift.

● 30% of food when you aren't working.

● 30% of our WH retail range.

● Training available and opportunities for career growth and development across the business.

WatchHouse is an equal opportunity employer. We pride ourselves in creating an environment where diversity is celebrated, equality is insisted, and inclusion is expected. A company where we believe in having the right person in the role, and personality, individuality, and uniqueness top the list of what we are looking for in applications and throughout our hiring process.

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