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Electrical Service Technician Trainee

2 months ago

Runcorn, Halton, United Kingdom Ricoh Full time

About the Role:

We are actively building diverse teams and welcome applications from everyone.

Job Summary:

As a Field Service Technician Apprentice at Ricoh, you will have the opportunity to develop your skills and abilities to provide customers with a professional, efficient maintenance and repair service while ensuring full customer satisfaction.

Key Responsibilities:

  • Developing skills and abilities to provide customers with a professional, efficient maintenance and repair service while ensuring full customer satisfaction.
  • Providing a technical service to customers, including installation, maintenance, and repair of equipment to ensure customers receive a satisfactory service in line with agreed service level agreements.
  • Maximizing revenue by identifying potential business and professional service opportunities while carrying out day-to-day duties.
  • Management and control of account stock to improve first-time fix levels to customers and minimize stock losses.

Requirements:

  • Willing to commit to online learning and portfolio building of average 4 hours per week.
  • Hold a minimum of Level 2 in English and Maths prior to the programme, otherwise this will need to be completed during the apprenticeship.
  • Ability to work autonomously.
  • Some basic knowledge of electrical/mechanical engineering, fault-finding techniques.
  • Strong IT skills.
  • Hold a full UK driving license.
  • Excellent interpersonal and customer-handling skills.
  • This role requires travel throughout a designated area and is in 24/7 print environments, therefore a flexible approach to work is required.