Service Operations Coordinator

5 days ago


Belfast, United Kingdom Ashton Recruitment Full time
Job Title: Service Operations Coordinator

A leading recruitment agency is seeking an experienced Service Operations Coordinator to join their team in Belfast. This role offers a competitive salary of £14.56 per hour.

The successful candidate will be responsible for delivering an efficient work control service, ensuring preventative actions are taken to minimize impact on clients' customers, assets, and colleagues. Working closely with the Duty Manager, Customer Relations Centre, and other Intelligent Operations colleagues, this role will provide key services to customers and contractors.

Key Responsibilities:
- Control work assignment, scheduling, dispatch, and closure using systems, optimizing resources to prioritize customer requirements.
- Interpret data from various systems and customers to recognize real-time events, enabling early response and quick resolution.
- Evaluate, analyze, and update information on systems, supporting data integrity and operational efficiency.
- Collaborate with Intelligent Operations and Production Lines colleagues to share information and communicate effectively.

Requirements:
- A minimum of five GCSEs, including English Language and Mathematics, or equivalent experience in a customer-centric role.
- Effective communication skills across diverse stakeholders and proficiency in MS Office applications.
- Ability to work independently and use initiative while contributing to team objectives.
- Access to transportation for flexible working hours and on-call duties.

This role is ideal for those seeking a challenging opportunity in a regulated and customer-focused environment.

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