Oracle Cloud Payroll Support Professional
4 days ago
Searchability NS&D is a leading company in the field of Oracle Cloud solutions, offering permanent opportunities for experienced professionals.
As an Oracle Cloud Payroll Support Consultant, you will be responsible for delivering high-quality services to our clients, including incident management, problem resolution, and change activities.
We offer a competitive salary up to £60k + package, based in Manchester with mostly remote work. If you have excellent knowledge of Oracle HCM modules, particularly payroll, and a positive/can-do approach, we encourage you to apply.
Key Responsibilities:
- Manage Oracle Payroll support for customers, including request fulfilment, incident management, and change activities.
- Be available on-call for major incidents over weekends and bank holidays.
- Undertake root cause analysis of customer issues, apply fixes as necessary, and manage through to resolution.
- Manage expectations with customers through change and/or issue lifecycle.
- Work with customers to identify and document business requirements.
- Support the design of technological solutions for customers and ensure best practice approaches are used.
- Establish strong relationships with internal and external stakeholders.
- Proactively articulate system enhancements and process workaround solutions.
- Fully document all solutions developed.
Requirements:
- Home/Hybrid location with travel required as per customer/project needs.
- Excellent knowledge of Oracle HCM modules, particularly payroll.
- Positive/can-do approach, passionate about customer experience.
- Takes ownership and accountability of work done.
- Ability to work across multiple deliverables.
- Well-organised and structured approach.
- Demonstrates tenacity to overcome challenges.
- Excellent attention to detail, written, and verbal communication skills.
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