Accommodation Office Team Leader

3 weeks ago


Hackney, United Kingdom Sanctuary Personnel Ltd Full time
Job Title: Accommodation Office Team Leader

Sanctuary Personnel Ltd is seeking a highly skilled and experienced Accommodation Office Team Leader to join our team in Hackney. As a key member of our team, you will be responsible for supervising a mixed staff team and ensuring the delivery of a high-quality service to complex needs young people in our supported living home.

Main Responsibilities:
  • Supervise and support a team of staff to deliver high-quality services to young people with complex needs.
  • Provide guidance and advice to staff on their day-to-day work and manage performance issues when necessary.
  • Ensure regular team meetings are held and staff are informed about the organisation's strategic goals.
  • Hold day-to-day responsibility for rota cover and staff deployment.
  • Ensure all staff receive appropriate induction, training, and development opportunities.
  • Manage performance, including setting targets, monitoring, and taking action to address any performance issues.
  • Ensure the implementation of the support database and maintain accurate records.
  • Participate in the management on-call rota.
  • Conduct regular audits of service provision, including health and safety.
  • Liaise effectively with partner agencies and stakeholders to ensure timely referrals and assessment issues are addressed.
  • Ensure contract compliance, monitoring, and service satisfaction.
  • Promote customer involvement, choice, and diversity.
  • Be proficient in electronic recording systems.
  • Actively promote the service to internal and external stakeholders.
Requirements:
  • Relevant experience of working with young people and parents/families.
  • Adept at report writing.
  • Experience in liaising with the professional network, including close liaison with Social Services, Youth Offending Team (YOT), family courts, and safeguarding teams.
  • Good understanding of parenting assessments and early years foundation.
  • Experience and understanding of child development.
  • Previous management experience in a social care setting.
  • Good knowledge of safeguarding procedures for adults and children.
  • Experience of working within an assessment and support planning process relevant to the customer group.
About Us:

Sanctuary Personnel Ltd is a committed recruitment agency that takes pride in building candidate and client relationships that promote Equality, Diversity, and Inclusion (EDI). We strive to provide a supportive and inclusive work environment for all our staff and clients.

If you consider yourself to have a disability or require any reasonable adjustments during the recruitment process or within the workplace, please highlight this at the earliest opportunity. We will provide appropriate support to you throughout the process and into your work placement.



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