Customer Service Specialist

4 weeks ago


Bournemouth, Bournemouth, United Kingdom M Group Services Full time

About The Role

M Group Services is seeking a skilled Customer Leakage Technician to join our team in Bournemouth. As a valued member of our workforce, you will be responsible for identifying and resolving customer leakage issues on our South West Water contract.

This is a skilled and rewarding role that requires flexibility with regards to working shift patterns and occasional night work. You will be required to travel across your designated area to fulfill your role and work in a site-based environment.

As a Customer Leakage Technician, you will complete classroom and 'on the job' training and learning, including Health and Safety, Streetworks, and National Water Hygiene. You will also have the opportunity to attain externally accredited qualifications through our structured mentoring and training program.

Key Requirements:

  • Current driving license
  • Self-starter with ability to manage projects unaided
  • Inquisitive approach to issues and problem solving
  • Self-motivated with ability to work on own initiative and support the team
  • Good time management skills to meet stringent timescales and targets

Additional Information:

  • Manual dexterity demonstrated using hand tools and equipment
  • Ability to work outdoors in all weathers and walk for long periods on uneven ground
  • Occasional night work or early morning activities
  • Travel to various sites throughout the South West Water area

We offer a range of benefits, including contributory pension scheme, company van and fuel card, access to our retail discounts portal, cycle to work scheme, and enhanced maternity and paternity leave. We also prioritize our employees' wellbeing, offering access to our Employee Assistance Programme, life assurance, accident insurance, health care cash plan, and virtual GP service.

Our Vision:

M Group Services is committed to delivering a high-performing, sustainable workforce that supports our clients effectively. We believe in integrity, safety, and diversity, and we are seeking individuals who share these values and are committed to supporting our long-term goals.



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