Service Charge and Rent Operations Coordinator

1 day ago


London, Greater London, United Kingdom Hexagon Housing Association Full time

Role Description

We are seeking an experienced analyst to join our team as a Rent & Service Charge Analyst. This is an exciting opportunity to work with our housing management teams, providing expert advice and guidance on rent and service charge matters.

About the Team

You will be working as part of a dynamic and supportive team, committed to delivering excellent customer service and maintaining safe and well-maintained properties. Our teams are made up of experienced professionals who are passionate about providing high-quality housing services to our residents.

Key Responsibilities

  • Manage rent and service charge processes, ensuring accurate and timely payments and refunds
  • Develop and implement effective service charge management systems, streamlining processes and improving efficiency
  • Provide expert advice and guidance to colleagues on rent and service charge matters, resolving complex issues and promoting best practices
  • Maintain accurate records and reports, ensuring compliance with regulatory requirements

Requirements

  • Excellent knowledge and experience of rent and service charge processes
  • Good understanding of basic accounting procedures and processes
  • Excellent communication and interpersonal skills, with the ability to explain complex issues to customers and colleagues
  • Strong IT skills, with experience of using housing management and financial systems (SUN and CX desirable)


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