Technical Quality Assurance Specialist

3 weeks ago


Birmingham, Birmingham, United Kingdom Isio Full time

About Isio

Isio is a leading provider of pensions, benefits, and investment advice, known for challenging existing thinking and driving innovation in the industry. We deliver high levels of expertise across our core pensions business and complementary services, making us a trusted partner for companies, trustees, and individuals.

Our Approach

We take a customer-centric approach, focusing on delivering better opportunities for our people and clients. We support our employees with studying and flexible working, and enable them to give back to the community through paid volunteering days.

Job Description

We are seeking a Technical Quality Assurance Specialist to join our team. As a key member of our Quality Assurance team, you will be responsible for handling and analysing complaints and errors, providing expert advice, and leading on improvement activities.

Key Responsibilities

  1. Complaint and error handling, including writing responses and highlighting trends and risks.
  2. Assisting and completing audits for ISO, AAF, and PASA accreditations.
  3. Completing internal quality assurance audits and implementing process improvements.
  4. Identifying measures and performance indicators, and keeping up to date with technical standards.

Requirements

The ideal candidate will have several years of experience in delivering administration services to Defined Benefit pension schemes, excellent communication and numerical skills, and a logical approach to problem solving. They will also have experience of audit management, implementing continuous improvement programmes, and training and developing others.

Desirable Qualifications

A-level or equivalent, APMI, DPA, or equivalent professional qualification, and experience of Profund, oPen 2, and Intellipen.



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