Marketing Technology Solutions Manager
1 month ago
Kennedys is seeking a Marketing Technology Solutions Manager to join our team. This role will be responsible for managing a team in the operational support, planning, and delivery of marketing technology solutions for Business Development & Marketing and our lawyers.
The Marketing Technology Solutions Manager will act as a trusted advisor to the Global Head of Marketing Technology & Data and our Chief Marketing Officer (CMO). The role will involve collaborating with the IT team and vendors to deliver system enhancements, defect resolution, manage escalations, and plan future projects.
Kennedys' global Business Development & Marketing team drives profitable revenue growth through a client-centric approach to business development and marketing activity, which enhances our reputation globally. The global functions are Pursuits, Clients and Markets, Marketing Technology & Data, and Marketing and Communications.
The Marketing Technology Solutions Manager will be responsible for the management of the Client Development Systems team. Day-to-day operational support of Client Development Systems, which include the firms Client Relationship Management (CRM) system, InterAction, and email marketing system, Vuture.
Oversee and deliver end-user training for all Client Development Systems. Assisting the Global Head of Marketing Technology & Data in leading our relationship with vendors, alongside IT counterparts, to ensure effective support, upgrades, and contract renewal.
Ensure projects are delivered on time, within budget, and meet or exceed stakeholder expectations. Planning, managing, and delivering solutions that extract value from existing M&BD systems.
Be a solution provider, partnering with stakeholders, project team members, users, vendors, and lawyers to deliver innovative solutions. Create clear and concise plans and documentation that support the CMO and Global Head of BD&M Technology & Data deliver on their commitments.
Represent BD&M in technology projects as required. Demonstrable experience working with CRM, Marketing Automation, and Data Quality solutions. Experience of working with InterAction CRM, Marigold Vuture.
Good understanding of database concepts, exposure to PowerBI or other data visualisation is a plus. 4yrs+ line management experience. 6yrs+ working within BDM or IT teams with a focus on CRM, digital marketing. Sound grasp of technology concepts relevant to BD&M systems. Understanding of data concepts and data flows/integration between systems.
Excellent problem-solving and business analysis skills. Have a passion in the future direction of BD&M systems and technology in general. Excellent attention to detail and delivery of high-quality work. Good self-management and organisation skills.
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