Senior Customer Service Professional

4 weeks ago


Hanley, United Kingdom WALLACE HIND SELECTION LIMITED Full time
Job Title: Senior Customer Service Executive

We are seeking a highly skilled and experienced Senior Customer Service Executive to join our team at Wallace Hind Selection Limited. As a key member of our customer service team, you will play a pivotal role in ensuring the smooth resolution of customer issues and the timely processing of customer orders.

Key Responsibilities:

  • Action and resolve service complaints for customers
  • Respond to verbal and written sales and delivery queries
  • Process customer orders / service orders
  • Appoint 3rd party repair companies
  • Process and ordering swatch requests
  • Negotiate allowances and goodwill gestures with customers
  • Dispatch and manage stock levels of service parts
  • Update spreadsheets and databases as required
  • Provide feedback to the Customer Service Manager and Managing Director on patterns of service complaints and trends
  • Assist with the recharge of service costs to suppliers

Requirements:

  • Proficient with Microsoft Excel and Access and have exposure to GoogleSheets
  • Desire to get the job done and work as part of our small but passionate team
  • Can-do attitude and take on any task to ensure we reach our objectives
  • Desire to improve on and continuously shape existing processes
  • Confidence to take initiative and manage stakeholders at all levels
  • Excellent written and verbal communication to de-escalate and pacify customers who have complaints

About Us:

We are a design house, importer and wholesaler of furniture to the UK market. Operating for over 20 years, we supply furniture to some of the most respected retail brands in the UK, as well as the independent furniture retail sector.

What We Offer:

  • 24 Days Annual Leave inc. Christmas shut down and your birthday off
  • Employee Assistance Programme
  • Life Assurance

Location:

This is a hybrid role, based at our office in Long Eaton.

Commutable Locations:

Long Eaton, Derby, Nottingham, Stone on Trent, Mansfield, Leicester, Castle Donnington, Kegworth, Ruddington, Little Eaton, Ilkeston, Ruddington, Melbourne, West Hallam, Newark on Trent, Mansfield, Loughborough, Beeston, Clifton, Ruddington



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