Customer Service Advisor

5 months ago

Hanley, United Kingdom Barclays Full time

**Customer Service Advisor**
**Stoke-On-Trent**
**Salary - £25,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more benefits**

**Shift - 35hrs per week, rotating between 7am-11pm Monday to Sunday**

As a Barclays Customer Service Advisor, you will be the first point of contact for our customers. You will provide assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You’ll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and you will be placed within a supportive team who will guide you to ensure you have everything you need to succeed as a Customer Service Advisor. You don’t need banking experience just a can-do approach.

Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

***
**What will you be doing?**
- Working as a team across multiple channels, personalising each interaction with a customer, and providing backing and outcomes to best suit the customers’ needs
- Fulfilling customer requests whilst demonstrating professionalism and empathy to ensure each customer is valued
- Demonstrating understanding of our processes/policies to ensure that customers are confident in our colleagues, and knowing when to escalate where appropriate
- Educating each customer on a range of products and services as well as the different channels they can utilize to engage with us directly
- Investigating emotive and complex customer and client queries, concerns, and complaints related to an extensive range of products
- Engaging in a fast-paced environment, reviewing relevant information, and making decisions and actions
- Taking inbound calls at times and listening to customers’ specific circumstances while tailoring the relevant solutions to their needs

**What we’re looking for**:

- Excellent communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach
- A genuine passion for helping others with a customer centric mindset
- The ability to educate our customers on a range of products and services
- Proficiency in fraud investigation, processes and systems reviewing relevant information and making decisions and actions

**Skills that will help you in the role**:

- Ability to work seamlessly as part of a team but also to their own initiative
- Proven ability to use Microsoft Office to a high standard
- Experience in Retail Banking is desired but not essential, as we are looking for people that are passionate about customer service

**Where will you be working?**
You will be based in one of our Branches which are the heart of Barclays. Branches are changing both in the way they look and the way our colleagues work in them. We aim to have someone on hand to help our customers with their banking needs from the moment they walk in, creating an exquisite customer experience, face to face, while using technology to create the quickest, most seamless experience for them.

LI-Hybrid
BranchJobs
CS_Opportunities

  • Service Advisor

    5 months ago

    Hanley, United Kingdom Tallgrass Recruitment Full time

    Job Overview: **Role**:Service Advisor. **Location**:Hanley, Stoke-On-Trent. We are seeking a dedicated Service Advisor to join our team. The Service Advisor will be responsible for providing exceptional customer service, offering mechanical advice, and maximising sales opportunities. **Responsibilities**: - Greet customers and assess their service...

  • Customer Advisor

    6 months ago

    Hanley, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Hardware/ Building** **Part time - 13.5 hours per week** **3 Month Fixed Term Contract** **Shifts available Saturday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Etruria** We believe anyone can improve their home to make life better. Every day, we give our millions of customers...

  • Customer Advisor

    6 months ago

    Hanley, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 14 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q Etruia** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need...

  • Customer Advisor

    6 months ago

    Hanley, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 14 hours per week** **3 Month Fixed Term Contract** **Weekends** **£10.60 per hour** **B&Q Etruria** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us...

  • Customer Advisor

    6 months ago

    Hanley, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 15 hours per week** **3 Month Fixed Term Contract** **Shifts available Weekends 6.00am - 8.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Etruria** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...

  • Customer Advisor

    5 months ago

    Hanley, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Checkouts** **Part time - 20 hours per week, every weekend and an evening shift** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 8.00am - 8.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Etruria** We believe anyone can improve their home to make life better. Every day, we give our...

  • Customer Advisor

    6 months ago

    Hanley, United Kingdom B&Q Full time

    **About the role** **Customer Advisor (Multiple Departments Available)** **Part time Roles Available - 15, 18.75 24 & 30 hours per week available** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £11.31 per hour** **B&Q Etruria** We believe anyone can improve their home to make life...

  • Customer Advisor

    6 months ago

    Hanley, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 20 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £11.31 per hour** **B&Q Erturia** - **Rising to £12.21 from April 1st** We believe anyone can improve their home to make life better. Every day, we give our...

  • Customer Advisor

    6 months ago

    Hanley, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Checkouts** **Part time - 20 hours per week** **3 Month Fixed Term Contract** **Shifts range from 8.00am - 8.00pm (Every weekend and a shift in the week)** **UK Notional hourly rate £12.21 per hour** **B&Q Etruria** We believe anyone can improve their home to make life better. Every day, we give our millions of...

  • Customer Advisor

    6 months ago

    Hanley, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - TradePoint** **Part time - 24 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £11.31 per hour** **B&Q *Etruria** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas,...

  • Customer Service Advisor

    3 weeks ago

    Hanley, United Kingdom EE Full time

    Where : Stoke-on-Trent Full time: Permanent Salary: £25,267.00 Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Home Connections role with EE.Why not use your skills to make a difference and join our Home Connections Team in Stoke. You’ll...

  • Customer Service Advisor

    3 weeks ago

    Hanley, United Kingdom EE Full time

    Where : Stoke-on-TrentFull time: PermanentSalary: £25,267.00 Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Home Connections role with EE. Why not use your skills to make a difference and join our Home Connections Team in Stoke. You’ll be...

  • Parts Advisor

    6 months ago

    Hanley, United Kingdom AES Business Solutions Full time

    **PARTS ADVISOR** £10.82-£16.23 | Hanley (Stoke-On-Trent) Are you a confident and knowledgeable Parts Advisor looking for your next challenge? AES Business Solutions specialises in the recruitment and placement of temporary staff throughout Stoke-on-Trent, and we have a fantastic opportunity to join a successful and busy parts team to deliver exceptional...

  • Showroom Advisor

    5 months ago

    Hanley, United Kingdom B&Q Full time

    **About the role** **Showroom Advisor** **Full time 36.75 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £13.28 per hour** **B&Q Stoke-on-Trent Etruria** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas,...

  • Showroom Advisor

    6 months ago

    Hanley, United Kingdom B&Q Full time

    **About the role** **Showroom Advisor** **Full time - 36.75 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 8:00am - 8:00pm** **UK Notional hourly rate £13.28 per hour** **B&Q Etruria** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools, and...

  • Showroom Advisor

    6 months ago

    Hanley, United Kingdom B&Q Full time

    **About the role** **Showroom Advisor** **Part time - 25 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 8.00am - 8.00pm** **UK Notional hourly rate £13.28 per hour** **B&Q Stoke-on-Trent Etruria** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice,...

  • Showroom Advisor

    5 months ago

    Hanley, United Kingdom B&Q Full time

    **About the role** **Showroom Advisor** **Part time - 25 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £13.28 per hour** **B&Q Etruria** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice,...

  • Showroom Advisor

    6 months ago

    Hanley, United Kingdom B&Q Full time

    **About the role** **Showroom Advisor** **Part time - 30 hours per week (5/7 days per week)** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £13.28 per hour** **B&Q Etruria** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the...

  • Customer Advisor

    2 months ago

    Hanley, United Kingdom EE Full time

    Stoke-on-Trent Salary: £25,267.00 Full timeAre you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Home Connections role with EE.Why not use your skills to make a difference and join our Home Connections Team in Stoke. You’ll be talking to them...

  • Patient Care Advisor

    7 months ago

    Hanley, United Kingdom NHS Staffordshire and Stoke-on-Trent Integrated Care Board Full time

    Permanent post / full time In this varied role you will be working with fellow Patient Care Advisors within a busy referral management environment, each day will be exciting, varied and different from the next. You will need to demonstrate a high level of customer service experience and a flair for handling high call volumes. You will need to be able deal...