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Soft Services Manager
2 months ago
We are seeking a highly motivated and experienced Soft Services Manager to join our team at Nybor Ltd. As a key member of our operations team, you will be responsible for the overall management of our Soft Services contract, ensuring that we deliver an industry-leading service to our clients.
Key Responsibilities- Manage the day-to-day operations of the Soft Services team, including staffing, training, and development.
- Ensure that the contract is compliant and commercially viable, with a focus on delivering high-quality services to our clients.
- Build and maintain strong relationships with clients, internal stakeholders, and employees.
- Lead by example, demonstrating a customer-focused approach and a commitment to excellence in all aspects of the business.
- Monitor and report on key performance indicators, including service level agreements and contract compliance.
- Previous experience in a Soft Services Management role, preferably in a high-end retail environment.
- Excellent communication and relationship-building skills, with the ability to influence and motivate others.
- Strong commercial awareness and ability to manage a large security budget.
- Ability to work independently and as part of a team, with a flexible approach and a can-do attitude.
- Excellent analytical skills, with the ability to critically evaluate information and prioritize activity.
- A competitive salary and excellent benefits package, including a company pension scheme and death in service benefit.
- Opportunities for career development and progression, with a focus on continuous improvement and innovation.
- A dynamic and supportive work environment, with a strong focus on customer service and excellence.
