Assistant Store Manager

1 month ago


London, Greater London, United Kingdom Ermenegildo Zegna Holditalia S.p.A Full time
Assistant Store Manager

At Ermenegildo Zegna Group, we're seeking a talented Assistant Store Manager to join our team in London. As a key member of our store management team, you'll play a crucial role in driving business growth, building strong relationships with customers, and promoting the values and ambitions of our brand.

Key Responsibilities
  1. Drive sales and achieve individual and team KPIs by providing exceptional customer service, managing store operations, and leading a high-performing team.
  2. Support the Store Manager in supervising staff, providing coaching and training, and ensuring optimal productivity.
  3. Collaborate with the Store Manager and local Marketing and CRM teams to develop and implement marketing initiatives that drive business results.
  4. Identify training and development needs and provide coaching and training to the store team to enhance their skills and knowledge.
  5. Work closely with the Store Manager to recruit and onboard top talent, ensuring a strong and motivated team.
  6. Establish a culture of teamwork and high performance, and proactively assist team members with problems they may be facing.
  7. Provide feedback on products and collections, and stay updated on stock situation, consolidation, and transfers.
  8. Assist with the implementation and maintenance of visual merchandising guidelines to maximize the store's appeal.
  9. Ensure the team's appearance and attitude, the store experience, and all operational activities adhere to the Company Guidelines and the Zegna Code of Ethics.
  10. Implement Health & Safety regulations and supervise the attendance of the store team at H&S training courses.
  11. Promote the usage of digital services to increase business opportunities and improve customer service.

As a dynamic and performance-driven individual, you'll thrive in a fast-paced retail environment. If you're passionate about delivering exceptional customer experiences and driving business results, we encourage you to apply for this exciting opportunity.

Ermenegildo Zegna Group is a proud Italian company with a rich history of craftsmanship and quality dating back to 1910. We're committed to creating exceptional products while promoting a culture of integrity and respect for the environment. Join our team and be part of a legacy that values innovation, quality, and customer satisfaction.



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