Assistant Store Manager
1 month ago
At Ermenegildo Zegna Group, we're seeking a talented Assistant Store Manager to join our team in London. As a key member of our store management team, you'll play a crucial role in driving business growth, building strong relationships with customers, and promoting the values and ambitions of our brand.
Key Responsibilities- Drive sales and achieve individual and team KPIs by providing exceptional customer service, managing store operations, and leading a high-performing team.
- Support the Store Manager in supervising staff, providing coaching and training, and ensuring optimal productivity.
- Collaborate with the Store Manager and local Marketing and CRM teams to develop and implement marketing initiatives that drive business results.
- Identify training and development needs and provide coaching and training to the store team to enhance their skills and knowledge.
- Work closely with the Store Manager to recruit and onboard top talent, ensuring a strong and motivated team.
- Establish a culture of teamwork and high performance, and proactively assist team members with problems they may be facing.
- Provide feedback on products and collections, and stay updated on stock situation, consolidation, and transfers.
- Assist with the implementation and maintenance of visual merchandising guidelines to maximize the store's appeal.
- Ensure the team's appearance and attitude, the store experience, and all operational activities adhere to the Company Guidelines and the Zegna Code of Ethics.
- Implement Health & Safety regulations and supervise the attendance of the store team at H&S training courses.
- Promote the usage of digital services to increase business opportunities and improve customer service.
As a dynamic and performance-driven individual, you'll thrive in a fast-paced retail environment. If you're passionate about delivering exceptional customer experiences and driving business results, we encourage you to apply for this exciting opportunity.
Ermenegildo Zegna Group is a proud Italian company with a rich history of craftsmanship and quality dating back to 1910. We're committed to creating exceptional products while promoting a culture of integrity and respect for the environment. Join our team and be part of a legacy that values innovation, quality, and customer satisfaction.
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