Technical Support Specialist

3 weeks ago

Deeside, Flintshire, United Kingdom Charterhouse Recruitment Services Full time

{"h1": "Technical Support Specialist", "p": "We are currently recruiting for a Technical Support Specialist to join our client\u2019s busy and expanding team in North Wales. Our client is a well-established business communications company with over 20 years of experience.", "ul": [{"li": "Basic salary is \u2116 25,250 per annum."}, {"li": "Additional annual attendance bonus and company bonus."}, {"li": "Monday to Friday working hours - 9am to 5:30pm (or 8.30am - 5pm)"}, {"li": "Hybrid working opportunities after training / probationary period."}, {"li": "20 days holiday which increases by 1 day each year (max 30 days), plus bank holidays."}, {"li": "Employee Assistance Programme."}], "h2": "A Snapshot of the Technical Support Specialist\u2019s Day", "ul": [{"li": "This role encompasses both internal and external customer service, provisioning hardware, fault diagnostics and ongoing product support."}, {"li": "To provide an excellent Customer Service Experience and manage client expectations."}, {"li": "To manage faults, requests, and enquiries on behalf of the customer in relation to Broadband & Hosted Telephony."}, {"li": "To provide day to day product support and training to existing customers."}, {"li": "Occasional site visits to resolve issues when required."}], "h2": "Essential Skills", "ul": [{"li": "Excellent knowledge of the following:"}, {"li": "Network hardware such as PC\u2019s, Routers and Firewalls"}, {"li": "Networking TCP/IP, DNS, VPN\u2019s and Router configuration"}, {"li": "Hosted / IP Telephony systems & SIP Trunks"}, {"li": "Excellent customer service & communication skills."}, {"li": "A positive attitude with the ability to manage your own time effectively."}, {"li": "A logical approach to problem solving, with the ability to see an issue through to a suitable conclusion."}], "p": "If you have experience in addition to this, we would be happy to discuss it with you. Please send your CV and we will be in touch to discuss the role further.", "p": "Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request."}

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