Customer Service Delivery Manager for Public Transport

2 weeks ago


Larne, United Kingdom TransLink Full time
Job Overview

We are seeking a highly motivated and experienced Customer Service Delivery Manager to lead the delivery of high-quality customer service for bus public transport in designated areas.

About the Role

The successful candidate will be responsible for assessing, monitoring, and managing bus transport services, including staff recruitment, training, and development. They will also assist the Service Delivery Manager in planning, organizing, and delivering business change to transport services in their area.

Key Responsibilities
  • Assess and monitor bus transport services to ensure compliance with safety, customer service, and commerciality standards
  • Manage staff recruitment, training, and development to enhance service delivery
  • Collaborate with the Service Delivery Manager to plan and deliver business change initiatives
Essential Criteria
  • Minimum of 5 GCSEs at Grade C or above, or equivalent, including English and Maths
  • Experience of working in a trade unionized environment
  • First-line supervisory or management experience
  • Familiarity with Microsoft Office packages
  • Ability to build relationships with key stakeholders
  • Full current driving license
Desirable Criteria

For full requirements, please refer to the job specification.

Benefits

We offer a competitive salary and benefits package, including:

  • A generous salary range of £40,000 - £60,000 per annum
  • A comprehensive benefits package, including pension scheme, health insurance, and life assurance
Location

This role is based in our [location] office, with regular travel required to other locations as necessary.



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