Infrastructure Service Lead
1 month ago
Join Our Team
At BAE Systems, we are committed to delivering innovative solutions to our customers, while providing a positive and inclusive work environment for our employees. In this exciting opportunity, you will have the chance to join our team as an Infrastructure Service Lead, contributing to shaping the future of our industry.
About the Role
This challenging role involves delivering and managing change across services, supporting the Tower Service Manager to meet required outcomes. Key responsibilities include owning knowledge and being familiar with services and products under management, maintaining and updating service definitions documents, and providing input and challenge into monthly service reviews and internal reporting cadence.
Key Responsibilities:
- Deliver and manage change across services, ensuring effective collaboration with stakeholders.
- Owning knowledge and familiar with services and products under management, enabling informed decision-making.
- Maintain and update service definitions documents, ensuring accurate records of managed services.
- Provide input and challenge into monthly service reviews and internal reporting cadence, promoting continuous improvement.
- Ensure service demand information flows between key stakeholders and service capacity is appropriate to meet future demand.
- Manage service risks, communicate to the Tower Manager, and develop mitigation actions, enhancing risk management.
- Support customer and supplier escalations and complaints relative to the managed service, ensuring timely resolution.
- Ensure the Business engagement community has required information to meet customer business needs, fostering strong relationships.
Requirements:
- A minimum of [number] years of experience in a similar role, preferably within the defence or aerospace industry.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
- Proven track record of delivering change initiatives, with a focus on quality and timeliness.
- Strong analytical and problem-solving skills, with the ability to identify and mitigate risks.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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