Change Delivery Specialist
1 month ago
Role Overview
The Change Delivery Specialist role in Preston offers a hybrid and flexible working arrangement, providing an excellent work-life balance. The salary range for this position is approximately £47,000 - £55,000 per annum, depending on experience and skills.
About the Role
This challenging role involves delivering and managing change across services, supporting the Tower Service Manager to meet required outcomes. Key responsibilities include owning knowledge and being familiar with services and products under management, maintaining and updating service definitions documents, and providing input and challenge into monthly service reviews and internal reporting cadence.
Key Responsibilities:
- Deliver and manage change across services, ensuring effective collaboration with stakeholders.
- Owning knowledge and familiar with services and products under management, enabling informed decision-making.
- Maintain and update service definitions documents, ensuring accurate records of managed services.
- Provide input and challenge into monthly service reviews and internal reporting cadence, promoting continuous improvement.
- Ensure service demand information flows between key stakeholders and service capacity is appropriate to meet future demand.
- Manage service risks, communicate to the Tower Manager, and develop mitigation actions, enhancing risk management.
- Support customer and supplier escalations and complaints relative to the managed service, ensuring timely resolution.
- Ensure the Business engagement community has required information to meet customer business needs, fostering strong relationships.
Required Skills and Experience:
- A general working knowledge of infrastructure service management and suppliers, enabling effective management.
- Experience with managed service suppliers and ITSM, facilitating seamless operations.
- A good understanding of SIAM and ITIL processes, promoting best practices.
- Experience leading and delivering change to IT Services, demonstrating expertise.
- Experience in stakeholder management with colleagues/suppliers across EITS, building strong relationships.
Desirable:
- ITIL V3 foundation or equivalent, demonstrating advanced knowledge.
- Confluence / JIRA exposure, showcasing technical skills.
Benefits:
- Competitive pension scheme.
- Employee share plans.
- Flexible discounted health, wellbeing and lifestyle benefits.
We welcome candidates from all backgrounds and particularly from underrepresented communities. We also want to make our recruitment processes as inclusive as possible.
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