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Medical Coordinator Specialist

1 month ago

Stockport, Stockport, United Kingdom Baxter Full time

Transforming Lives Through Exceptional Service

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Baxter is a world leader in medical innovations, and we are seeking a skilled Medical Coordinator Specialist to join our team. This role offers a unique opportunity to make a meaningful impact on people's lives while working in a dynamic and collaborative environment.

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Responsibilities:

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  • Coordinate prescription management processes, ensuring timely and accurate delivery of medical products to patients.\
  • Develop and maintain positive relationships with customers, responding to inquiries and resolving issues efficiently.\
  • Activate new patients onto our service, coordinating installation deliveries according to customer requirements.\
  • Enter prescriptions and directions accurately into our Patient Management System, processing patient orders as advised by the patient's prescription.\
  • Organize collections and process sales returns within allocated timeframes.\
  • Manage administrative tasks, including tracking, filing, requesting, and archiving records in a timely and accurate manner.\
  • Collaborate with cross-functional teams to ensure seamless execution of patient services.\
  • Analyze and resolve customer complaints, providing exceptional service and support.\
  • Participate in continuous improvement initiatives, contributing to process enhancements and quality improvements.\
  • Maintain accurate records and reports, providing data-driven insights to inform business decisions.\
  • Stay up-to-date with industry developments, best practices, and regulatory requirements, applying this knowledge to improve patient outcomes and services.\
  • Contribute to the development and implementation of training programs, ensuring staff have the necessary skills and knowledge to deliver exceptional patient care.
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Requirements:

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  • Demonstrated experience in customer service or patient-centric roles, with a strong focus on building relationships and delivering exceptional experiences.\
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders, including patients, customers, and healthcare professionals.\
  • Strong organizational and time management skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines.\
  • Proficiency in Microsoft Office and CRM systems, with experience using these tools to manage customer interactions and data.\
  • Ambitious and results-driven individual, with a passion for delivering high-quality services and driving business growth.\
  • Proven ability to work independently and collaboratively as part of a high-performing team, with a commitment to excellence and continuous improvement.\
  • Familiarity with pharmacy or healthcare settings, with a deep understanding of patient needs and medical product management.
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We Offer:

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  • A competitive salary of £25,500 per annum, plus benefits and opportunities for professional development.\
  • A supportive and inclusive work environment that values diversity, equity, and inclusion.\
  • Opportunities for growth and advancement within a dynamic and innovative organization.\
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
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About Baxter:

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Baxter is a global leader in medical innovations, dedicated to improving healthcare outcomes and saving lives through our pioneering products and therapies. Our mission is to transform lives through exceptional service, and we are committed to making a meaningful difference in the communities we serve.