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Restaurant Host/Hostess

2 months ago


Hampshire, United Kingdom Four Seasons Hotels and Resorts Full time

Job Summary:

The Guest Services Representative is the first point of contact for our guests, setting the tone for an exceptional dining experience. As a key member of our front-of-house team, you will be responsible for creating a warm and welcoming atmosphere, ensuring seamless service, and exceeding guest expectations.

Key Responsibilities:

  • Provide exceptional guest service, responding promptly to guest inquiries and resolving any issues in a professional and courteous manner.
  • Manage reservations, seating, and table assignments, ensuring efficient use of space and minimizing wait times.
  • Develop a thorough knowledge of our menus, ingredients, and daily specials to make informed recommendations and answer guest questions.
  • Collaborate with servers and other front-of-house staff to ensure smooth service and maintain a high level of guest satisfaction.
  • Stay up-to-date on hotel events, promotions, and services to provide guests with relevant information and enhance their experience.
  • Participate in ongoing training and development to improve skills and knowledge, staying current with industry trends and best practices.

Requirements:

  • Previous experience as a Host/Hostess in a high-end hotel or restaurant environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, staff, and management.
  • Strong knowledge of English, both written and verbal.
  • Ability to work a flexible schedule, including weekends and holidays.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Discounted rates on hotel rooms and dining experiences.
  • Access to employee wellness programs and recognition initiatives.