Head of Holiday Home Revenue Manager

4 weeks ago

Chichester, West Sussex, United Kingdom Haven Holidays Full time
Head of Holiday Home Revenue Job Description

About the Role:

We are seeking an experienced and strategic leader to join our team as Head of Holiday Home Revenue. As a key member of our Senior Leadership Team, you will be responsible for leading the Holiday Home Revenue Team to optimize pitch profitability and provide an exceptional sales and letting experience for all guests.

Key Responsibilities:

  • Provide visionary leadership to the Holiday Home Revenue team, setting clear goals and expectations, and motivating the team to achieve outstanding results and develop a high-performing team.
  • Interact with, build rapport, and foster trusted relationships with current guests and owners, seeking out opportunities to share the benefits of holiday home ownership with Haven.
  • Oversee the after-sales process and the sales journey, ensuring new owners are confident their purchase meets the sales promise.
  • Develop and execute strategic plans to achieve departmental and organizational objectives, including budgeting and resource allocation.
  • Recruit, train, mentor, and evaluate team performance, fostering a culture of collaboration, innovation, and professional development.
  • Continuously assess departmental performance and implement improvements, ensuring efficient processes and high-quality outcomes.
  • Collaborate with internal and external stakeholders to build strong relationships, identify opportunities for growth, and ensure guest satisfaction.
  • Ensure all departmental activities adhere to relevant laws, regulations, and industry standards.
  • Provide regular reports to senior management, highlighting departmental achievements, challenges, and future plans.

What We Offer:

  • Free use of our Leisure Facilities, including swimming pool
  • Up to 50% Discount off food on Park and 20% discount in our shops
  • Opportunity to use our Corporate Box at the O2 Arena
  • Fantastic Discounts with many national Brands & Retailers
  • 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels
  • Reward & Recognition Schemes
  • Training and development opportunities, including fully funded qualifications
  • Fantastic Health, Mind & Money Support Programme
  • Enhanced family-friendly policies and pay* (eligibility criteria applied)

Requirements:

  • Previous experience at a senior level within a high-value item sales environment
  • Experience of holiday home or caravan sales would be an advantage
  • Strong leadership and management skills, with a proven ability to motivate and develop your team
  • Excellent strategic planning and problem-solving abilities
  • Exceptional communication and interpersonal skills
  • Demonstrated track record of achieving departmental and organizational goals
  • Knowledge of industry trends, regulations, and best practices
  • Budgeting and financial management experience
  • Strong organizational skills and attention to detail
  • Confident decision maker with ability to exercise sound judgment and manage conflicting priorities when under pressure

About Us:

We're part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations, with our HQ based in Hemel Hempstead.

What's it like to work with us?

Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritize openness and transparency in our interactions, allowing our team members to be their authentic selves.

What can you expect during the recruitment process?

When invited to meet with us, the process may include 2-3 stages, including interview, site visit, and skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.

Diversity, Equity, and Inclusion:

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and central to our mission. We encourage applications from all backgrounds, communities, and industries, and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

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