Cinema Host
7 days ago
Are you passionate about delivering exceptional customer experiences? Do you have a flair for hospitality and a desire to work in a fast-paced, dynamic environment?
We are seeking a motivated and friendly Cinema Host to join our team at Cineworld Cinemas Ltd. As a key member of our front-of-house team, you will be responsible for ensuring that every guest has an enjoyable and memorable experience.
Salary: £11.95 per hour (dependent on age) + sales incentive bonus's
Benefits: Free tickets for you and your friends/family + in-cinema discounts, with your own Premiere Pass card. A wide range of benefits including early pay access, 28 days holiday per year (pro rata), Virtual GP, savings on restaurants, gyms and high street brands, cash back healthcare plan, eye care scheme and more.
In this role, you will be the face of our cinema, welcoming guests, promoting membership, and ensuring a smooth-running experience. You will receive comprehensive training to perform various duties across the cinema, including ticket sales, retail, food and beverage service, and ushership.
Main Duties:
- Deliver excellent customer service through individuality and engaging guests throughout their journey.
- Ensure dwell areas are maintained and inviting to customers.
- Follow the correct ticket verification procedure, guide customers to their seats, and ensure every person who enters the auditorium has a valid ticket.
- Respond to verbal customer complaints/queries immediately, using your own skill and knowledge to resolve or direct them to an appropriate person who can assist.
- Be knowledgeable about our services and facilities, including accessibility, toilets, and proposition.
Requirements:
- Able to work efficiently and effectively in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Able to work flexibly, including evenings and weekends.
- Knowledgeable about film classifications and identification requirements.
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