Customer Service Associate

1 week ago


London, Greater London, United Kingdom Cineworld Cinemas Ltd Full time
Cinema Experience Required

We are looking for a confident and adaptable individual to work with us on weekends. As a Host/Hostess - Weekends, you will provide exceptional customer service, process transactions accurately, promote membership and sales, and maintain high standards of health and safety.

Key responsibilities include:

  • Customer Service: Deliver excellent customer service, guide customers to seats, respond to verbal complaints, and be knowledgeable about cinema services.
  • Promoting Sales: Be knowledgeable about marketing promotions, process transactions accurately, promote membership and sales, ensure displays are organized and attractive, and record wastage correctly.
  • Health & Safety: Follow food hygiene regulations and health and safety policies, use equipment correctly and with care, inform management of breaches or issues, help monitor maintenance and repairs, undertake daily cinema cleaning, and keep informed about business changes.


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