Customer Service Associate
3 days ago
At Screwfix Direct Ltd, we're passionate about delivering an exceptional customer experience. Our Retail Assistants play a vital role in making this happen.
We're looking for a friendly and enthusiastic individual to join our team as a Customer Service Associate. As a key member of our store team, you'll be responsible for providing excellent customer service, working collaboratively with colleagues, and maintaining a clean and organized store environment.
Salary: £9.50 per hour (plus location allowance)
Job DescriptionAs a Customer Service Associate, your primary responsibilities will include:
- Welcoming customers into the store, understanding their needs, and providing personalized support
- Working closely with colleagues to achieve sales targets and provide an exceptional customer experience
- Maintaining a high level of product knowledge and advising customers on products and services
- Contributing to the overall success of the store by meeting performance expectations and adhering to company policies
Required Skills and Qualifications
To be successful in this role, you'll need:
- Excellent communication and interpersonal skills
- A friendly and approachable demeanor
- The ability to work effectively in a fast-paced environment
- Basic math skills and accuracy when handling cash transactions
Benefits
We offer a range of benefits to support your physical and mental well-being, including:
- 28 days annual leave (increasing with length of service)
- Award-winning company pension scheme
- Life cover
- 20% discount with Screwfix and B&Q
- Discounted healthcare
- Company share save schemes
Others
We're committed to providing ongoing training and development opportunities to help you grow your career. If you're a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we'd love to hear from you.
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