Customer Service Associate

3 days ago


London, Greater London, United Kingdom Screwfix Direct Ltd Full time
About Screwfix Direct Ltd

At Screwfix Direct Ltd, we're passionate about delivering an exceptional customer experience. Our Retail Assistants play a vital role in making this happen.

We're looking for a friendly and enthusiastic individual to join our team as a Customer Service Associate. As a key member of our store team, you'll be responsible for providing excellent customer service, working collaboratively with colleagues, and maintaining a clean and organized store environment.

Salary: £9.50 per hour (plus location allowance)

Job Description

As a Customer Service Associate, your primary responsibilities will include:

  • Welcoming customers into the store, understanding their needs, and providing personalized support
  • Working closely with colleagues to achieve sales targets and provide an exceptional customer experience
  • Maintaining a high level of product knowledge and advising customers on products and services
  • Contributing to the overall success of the store by meeting performance expectations and adhering to company policies

Required Skills and Qualifications

To be successful in this role, you'll need:

  • Excellent communication and interpersonal skills
  • A friendly and approachable demeanor
  • The ability to work effectively in a fast-paced environment
  • Basic math skills and accuracy when handling cash transactions

Benefits

We offer a range of benefits to support your physical and mental well-being, including:

  • 28 days annual leave (increasing with length of service)
  • Award-winning company pension scheme
  • Life cover
  • 20% discount with Screwfix and B&Q
  • Discounted healthcare
  • Company share save schemes

Others

We're committed to providing ongoing training and development opportunities to help you grow your career. If you're a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we'd love to hear from you.



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