Repairs Coordinator

4 weeks ago

Southgate, United Kingdom ARC (Norwich) Limited Full time
Job Title: Repairs Coordinator

About the Role:
ARC (Norwich) Limited is seeking a highly organized and customer-focused Repairs Coordinator to join our team. As a key member of our repairs team, you will be responsible for providing administrative support to our engineers and ensuring the smooth delivery of our services to our customers.

Key Responsibilities:
• Manage repairs and engineers' workloads, recording and strategically planning days with consideration given to hindering factors
• Manage customer expectations, ensuring open lines of communication are maintained at all times
• Upload information to the database accurately, paying attention to details and ensuring data protection
• Ensure accurate recording of queries and customer concerns
• Plan engineers' workload in advance, ensuring communication to all relevant parties and ensuring all are aware of details of a call out
• Review and monitor WIP report and FOW regularly to ensure a steady flow and reduction in line with agreed SLA

Requirements:
• Experience of working in a responsive repair setting
• Experience of managing customer expectations in a customer-focused environment
• Ability to strategically plan and organize workloads
• Proactive and can-do approach to work
• Ability to work on own initiative and take full ownership of role and responsibility
• Ability to work as part of a team and independently
• Outstanding communication skills, both internal and external
• Ability to build and maintain good working relationships with all contacts

What We Offer:
• Competitive salary and benefits package
• Opportunity to work with a dynamic and growing company
• Collaborative and supportive team environment
• Professional development and training opportunities

How to Apply:
If you are a motivated and organized individual with a passion for delivering excellent customer service, please apply online or contact our recruitment team for more information.

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