Community Support Officer
5 days ago
Sanctuary Group is committed to making a positive impact in the communities we serve. As a Community Support Officer, you will play a vital role in supporting our residents and helping them achieve their goals.
Role OverviewYou will be responsible for providing a high-quality housing management service that meets the identified needs of customers and the wider community. This will involve effective management of anti-social behaviour cases and complaints about service delivery.
Key Responsibilities
- Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels
- Working closely with administrative colleagues to complete a range of tenancy management processes
- Delivering general advice on all aspects of tenancy to enable sustainability
Requirements
To succeed in this role, you will need:
- Prior experience working in the affordable housing sector, with an appropriate housing-related qualification
- Excellent skills in analysing and diagnosing problems and implementing solutions
- Excellent communication and customer care skills
- Travel is a requirement of the role, therefore a full valid driving licence is essential
Compensation and Benefits
This position comes with a competitive salary of £32,242 per annum (rising to £33,939 per annum after 12 months, subject to satisfactory performance), plus a range of employee benefits.
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