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Senior Premium Operations Manager

2 months ago

Liverpool, Liverpool, United Kingdom Aramark UK Full time
About the Role

We are seeking a highly motivated and experienced Senior Premium Operations Manager to join our team at Aramark UK. As a key member of our hospitality leadership team, you will be responsible for delivering exceptional dining experiences to our premium guests at the Everton Football Club stadium.

Key Responsibilities
  • Lead a team of permanent managers and casual staff to deliver high-quality food and beverage operations across multiple outlets.
  • Develop and implement a comprehensive mobilisation plan for premium hospitality services, ensuring seamless execution on match and non-match days.
  • Oversee the setup and configuration of premium hospitality areas, including suites, VIP lounges, and exclusive dining areas, to meet high standards of cleanliness, functionality, and aesthetic appeal.
  • Work closely with suppliers and contractors to procure necessary equipment, furnishings, and supplies to support premium operations.
  • Develop and implement effective recruitment plans and processes to source and deploy large volumes of casual workers per event requirements.
  • Design and deliver training programs to ensure staff are equipped to provide exceptional service to premium guests.
  • Collaborate with the management team to develop and sustain a high level of team energy and engagement, focused on delivering great food and hospitality experiences.
  • Financially accountable for all costs and profitability of premium operations, both match and non-match day.
  • Liaise with culinary and marketing teams to implement continuous product development and drive innovation and new ideas.
Requirements
  • A naturally confident leader with senior management experience to inspire large operational teams to deliver results.
  • Able to show, from previous experience, that you are confidently able to manage a mixed portfolio of outlets and business functions.
  • Experience of working with a client group and senior management presence to engage with clients, peers, and functional specialists.
  • Passionate about people, building and developing teams to secure a culture of development and growth.
  • Excellent communication skills – able to influence all stakeholder levels.
  • Previous Profit & Loss accountability and ability to manage costs to ensure maximum profitability.
  • To lead a safe & hygienic operation, complying with all Company & legislative requirements, driving excellence in safety performance.