Customer Insights Analyst

1 day ago


Manchester, United Kingdom Harnham Full time
Customer Insights Manager Role

At Harnham, we are seeking an experienced Customer Insights Manager to join our team. As a Customer Insights Manager, you will provide valuable insights into the end-to-end customer journeys by gathering and analysing data from various sources, including surveys and complaints.

Key Responsibilities:
  • Provide actionable insights into customer experiences through data analysis
  • Gather and analyse data to identify trends and areas for improvement
  • Develop and implement strategies to enhance customer satisfaction

Requirements:
  • Strong background in customer experience
  • Experience in quantitative and qualitative research
  • Excellent stakeholder management skills

What We Offer:
  • Up to £70,000 salary
  • Hybrid working pattern
  • Opportunity for career growth and development

How to Apply:
To register your interest, please send your CV to Lauren McAlister via the 'Apply' link on this page.

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