Automotive Claims Engineer
2 weeks ago
About Us
Direct Line Group is a leading UK insurer, home to well-known brands such as Direct Line, Churchill, Privilege, and Green Flag. Our mission is to make insurance easier and better value for customers.
We have an exciting opportunity for a skilled engineer to join our External Automotive Claims Team on a full-time, permanent basis. The role is available nationwide.
Key Responsibilities:
- Provide inspection services and technical support to the claims functions, inspecting claimant vehicles within agreed service level timeframes.
- Deliver financial performance, meeting business and customer expectations with a focus on time, effort, and quality, as well as cost management.
- Ensure the customer experience is at the heart of everything you do, treating customers fairly at all times.
- Use appropriate judgment to deliver excellent customer performance in line with Direct Line Group values and strategy.
- Support the delivery and management of the AD spend.
- Identify, own, and manage the risks involved in running our business, interacting with internal and external contacts.
- Ensure opportunities and threats are managed proactively and in line with the Group Risk Framework minimum standards.
- Collaborate with colleagues and the wider business to drive the correct outcome for DLG and our customers.
- Develop yourself to maximize your full potential in the role.
Requirements:
- Applicants must have previously worked in the Automotive industry, undertaking similar duties, either as a Motor Insurance Engineer or Vehicle Damage Assessor, with a minimum of NVQ3 in Automotive Repair or similar.
- ATA VDA qualifications are desirable.
- Applicants should also have a good understanding of Thatcham Escribe and Audatex software, as well as good knowledge of vehicle repair techniques and motor insurance claims processes.
Working Arrangements:
The role is 35 hours per week, Monday to Friday, 9am-5pm. The location is field-based, with opportunities to work nationwide.
Benefits:
- Company car allowance.
- Generous 9% employer pension.
- Generous holidays, 22 days (excluding bank holidays), plus the option to buy or sell up to 5 days each year.
- 50% off home, motor, and pet insurance.
- Free travel insurance and Green Flag breakdown cover.
- Electric Vehicle car scheme.
- Buy-as-you-earn share scheme.
- Employee discounts and cashback.
Direct Line Group is an equal opportunity employer.
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