Team Leader

3 days ago

Bracknell, Bracknell Forest, United Kingdom Hollywood Bowl Group Full time
About the Role

We are seeking a highly motivated and customer-focused Team Leader to join our team at Hollywood Bowl Group. As a Team Leader, you will be responsible for leading and inspiring our team on shift, ensuring that our customers have an unforgettable experience in our centres.

Key Responsibilities
  • Lead and motivate the team to deliver exceptional customer service
  • Ensure that our customers have an enjoyable and excellent value-for-money experience
  • Manage and maintain a high level of customer satisfaction
  • Work collaboratively with the team to achieve sales and customer service targets
  • Provide coaching and development opportunities for team members
  • Contribute to the development and implementation of centre strategies and initiatives
What We Offer
  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • Access to apprenticeship programmes and in-house management training
  • Optional pension plan
  • Additional days holiday with length of service up to five days
  • Free game vouchers every month
  • 30% discount off food and drink for you and up to five friends
  • 50% off food when you are working
  • Access to our Employee Assistant Programme (EAP) for you and your family, plus access to our dedicated Mental Health First Aiders
  • Financial long service awards
  • A £15 donation to Barnardo's when you complete your induction
  • Enhanced maternity, paternity, adoption, and shared parental leave benefits
About Us

Hollywood Bowl Group is a leading provider of experiential family entertainment, with 72 centres across the UK and 12 centres in Canada. We are passionate about bringing families and friends together for affordable fun and healthy competition. Our centres offer a range of activities, including bowling, golf, and other games, as well as food and drink options.

We value diversity and inclusion, and we are committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued, and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.

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