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Hospitality Team Member

2 months ago

Canary Wharf, Greater London, United Kingdom Queen Mary University of London Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our Hospitality team as a Hospitality Assistant. As a key member of our team, you will be responsible for providing exceptional customer service to our guests, ensuring the front-of-house environment is always well-maintained, and assisting with the servicing of food and beverages for events and outlets across our campuses.

Key Responsibilities

  • Provide excellent customer service to guests, responding to their needs and ensuring a positive experience.
  • Maintain a clean and welcoming environment, adhering to high standards of hygiene and safety.
  • Assist with the preparation and serving of food and beverages for events and outlets, working collaboratively with colleagues to ensure seamless service.
  • Drive our Hospitality vehicles, adhering to safe driving practices and maintaining a clean and well-maintained vehicle.
  • Work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities to meet deadlines.
  • Develop and maintain a thorough understanding of food safety regulations and practices, ensuring compliance with all relevant standards.

About You

  • You will have previous experience in the hospitality industry, with a proven track record of delivering exceptional customer service.
  • You will possess a clear understanding of food safety regulations and practices, with the ability to apply this knowledge in a fast-paced environment.
  • You will be a professional, motivated, and customer-focused individual, with excellent communication and interpersonal skills.
  • You will be able to work calmly under pressure, solving problems quickly and efficiently, and prioritizing tasks to meet deadlines.
  • You will hold a clean driving license and be willing to drive our Hospitality vehicles.

About the Directorate

The Estates and Facilities Directorate is one of the largest departments within Queen Mary, University of London, committed to supporting and promoting student wellbeing, providing the highest standards of estates and facilities, and preparing and sustaining the University's working and learning environment.

About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable. We continue to foster social justice and improve lives through academic excellence, embracing diversity of thought and opinion in everything we do.