Player Protection Specialist

3 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom LiveScore Group Full time

About the Role

The Player Protection Specialist will play a critical role in identifying potential risks and markers of harm to our members, reviewing affordability, and making risk-based decisions to act when evidence of harm and behavior change is observed.

Key Responsibilities

  • Review members' accounts and activities for signs of harm and concern, and carry out appropriate risk management.
  • Liaise directly with members showing a high level of concern to carry out interventions.
  • Apply player protection policies and procedures to make reliable judgments about how, why, and when to interact, and document this accurately.
  • Handle incoming and outgoing contacts with members, dealing with enquiries about safer gambling by phone, email, and occasionally live chat.
  • Effectively resolve customer complaints in line with our complaints procedure.
  • Act as a subject matter expert in the field of safer gambling.
  • Strong passion for supporting members who demonstrate signs of gambling-related harm, including vulnerable members.
  • Navigate and manage our back-office tools and alerts to complete safer gambling checks in an effective manner and enable a smooth customer journey.
  • Keep accurate records of observations, member interactions, and actions, using judgment for when follow-up contact would be most effective.

What We Offer

  • Company performance bonus.
  • Hybrid working for all staff with flexible working opportunities.
  • Private healthcare scheme + employee enhanced assistance.
  • Enhanced family leave - maternity, shared parental & adoption leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay.
  • Subsidized gym membership.
  • Life assurance (x3 salary).
  • Contributory pension plan.
  • Daily snacks, quality coffee, soft drinks, and regular socials.


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