Crematorium Administrator

We are seeking a highly organized and detail-oriented Crematorium Administrator to join our team at Dignity Funeral Directors. As a key member of our administrative team, you will play a vital role in ensuring the seamless operation of our services for families in need.

• Manage various administrative tasks, including the accurate processing of sensitive information and legal documentation related to cremation and burial paperwork.
• Communicate regularly with clients through email, face-to-face, and telephone, as well as prepare letters and other correspondence.
• Coordinate with Funeral Directors, Ministers, and families to ensure specific service requests are accurately recorded.
• Compile financial data accurately, including branch inventory, credit control metrics, and petty cash transactions, for weekly reporting to management and Head Office.
• Work collaboratively with our Crematorium Teams, taking on additional duties as needed to meet the needs of our customers.

• Exceptional communication and administrative abilities, coupled with meticulous attention to detail, to ensure strict adherence to regulatory policies and procedures.
• Emotionally intelligent, taking pride in providing supportive customer care under sensitive circumstances.
• Proficiency in basic computer skills and office software.
• A key team player who enjoys working collaboratively with others and contributing to a positive working environment.

• An annual salary of £21,569.60.
• 22-25 Days Holiday + Bank Holidays.
• Pension Scheme.
• Life Assurance X2.
• Free On-Site/Street Parking.
• Access to our internal apprentice & personal development schemes.

We are an agile team, and as a Crematorium Administrator, you will be expected to be mobile and flexible to meet the needs of our customers. If you are a team player who is passionate about delivering excellent client service, we want to hear from you.

Please note that this role is subject to meeting regulatory requirements, and as an FCA-regulated organisation, we are committed to adopting the highest standards and employing individuals with the appropriate skills, experience, and integrity to protect both the company and our clients.

We are an equal opportunities employer and welcome applications from all qualified candidates. We reserve the right to close or extend the closing dates for positions, and we recommend an early application.