Software Support Specialist

1 week ago


Craigavon, United Kingdom Henderson Scott Full time
Software Support Specialist

We are seeking a highly skilled Software Support Specialist to troubleshoot and resolve technical issues in our software.

Key Responsibilities:
  • Troubleshoot: Investigate and resolve bugs, functionality issues, and data discrepancies in the software.
  • Collaboration: Work with development and client teams to ensure issues are addressed promptly and accurately.
  • Documentation: Record and document technical issues and resolutions for knowledge sharing.
  • Client Support: Provide technical support to clients, guiding them through system issues and ensuring high satisfaction.
  • Testing: Assist with software testing and validation to ensure software updates are applied correctly.
Requirements:
  • Eligibility: Must be eligible to work full-time in the region or have a valid work permit.
  • Education: Degree in Computer Science, Software Engineering, or related field.
  • Technical Skills: Basic experience with C# programming, familiarity with Object-Oriented Design (OOD) principles, and basic knowledge of SQL and database systems.
Preferred Qualifications:
  • Advanced Skills: Experience with debugging or testing frameworks is a plus.
  • Attention to Detail: Strong focus on accuracy and quality in work.

The estimated salary for this position is $60,000 - $80,000 per year, depending on location and experience.



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