Account Management Specialist

4 days ago


Swinton, Manchester, United Kingdom Zellis Full time

Job Title: Account Management Specialist

Description:

We're looking for an experienced Account Management Specialist to join our team at Zellis. As a key member of our customer success team, you will be responsible for ensuring our customers achieve their business outcomes and are delighted throughout their journey with us.

About the Role:

  • You will be responsible for developing strong relationships across nominated customer accounts.
  • Leading quarterly business reviews focused on business outcomes and value.
  • Acting as the 'Voice of the Customer,' representing customer sentiment and ensuring internal alignment in delivering business value and objectives.

Key Responsibilities:

  1. Proactively managing account lists and reporting on customer health to senior stakeholders.
  2. Creating and driving customer success improvement plans where value is not being achieved.
  3. Nurturing areas for cross-sell and up-sell to provide additional value within customer accounts.

Requirements:

  • A strong customer-first attitude and experience of customer relationship management.
  • Effective stakeholder management, both internal and external.
  • Capable of working under pressure and to measurable KPIs.

Salary:$60,000 - $80,000 per year, depending on experience.

About Us:

Zellis is a team of over 500 friendly professionals across four offices. We're passionate about making Moorepay a fantastic place to work for every single one of our colleagues.



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