Account Management Specialist
4 days ago
Job Title: Account Management Specialist
Description:
We're looking for an experienced Account Management Specialist to join our team at Zellis. As a key member of our customer success team, you will be responsible for ensuring our customers achieve their business outcomes and are delighted throughout their journey with us.
About the Role:
- You will be responsible for developing strong relationships across nominated customer accounts.
- Leading quarterly business reviews focused on business outcomes and value.
- Acting as the 'Voice of the Customer,' representing customer sentiment and ensuring internal alignment in delivering business value and objectives.
Key Responsibilities:
- Proactively managing account lists and reporting on customer health to senior stakeholders.
- Creating and driving customer success improvement plans where value is not being achieved.
- Nurturing areas for cross-sell and up-sell to provide additional value within customer accounts.
Requirements:
- A strong customer-first attitude and experience of customer relationship management.
- Effective stakeholder management, both internal and external.
- Capable of working under pressure and to measurable KPIs.
Salary:$60,000 - $80,000 per year, depending on experience.
About Us:
Zellis is a team of over 500 friendly professionals across four offices. We're passionate about making Moorepay a fantastic place to work for every single one of our colleagues.
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