Customer Service Ambassador
2 weeks ago
We are seeking a skilled and enthusiastic Luggage Porter to join our team at Bankside Hotel, part of Cycas Hospitality.
About the Role:
The successful candidate will have excellent communication skills, be physically fit, and possess a strong passion for delivering exceptional customer service in a fast-paced environment.
As a Luggage Porter, you will be responsible for ensuring that all guests' luggage is handled efficiently and with care. This includes transporting luggage to guest rooms, assisting with check-in and check-out procedures, and providing general support to the hotel's front-of-house operations.
Key Responsibilities:
- Transporting luggage to guest rooms and around the hotel
- Assisting with check-in and check-out procedures
- Providing general support to the hotel's front-of-house operations
- Maintaining a high level of customer service and ensuring all guests feel welcome and valued
- Working effectively as part of a team to achieve hotel targets and objectives
Requirements:
To be successful in this role, you will need:
- A strong passion for delivering exceptional customer service
- Excellent communication and interpersonal skills
- Physical fitness to handle heavy lifting and movement
- A flexible and adaptable approach to work
- A commitment to maintaining high standards of professionalism and respect at all times
Benefits:
- Complimentary dry-cleaned uniform
- Free meals on duty
- Medical cash plan
- Discounted hotel and food and beverage rates globally with Marriott
- Enhanced family friendly policy
What We Offer:
We are committed to creating a positive and supportive working environment where all employees feel valued and empowered to contribute their best.
In return for your hard work and dedication, we offer a range of benefits, including:
- Ongoing training and development opportunities
- Competitive salary (approximately £22,000 - £25,000 per annum)
- Opportunities for career progression and professional growth
- A fun and dynamic working environment with a talented team of professionals
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application by [insert contact details].
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