Facilities Operations Assistant
12 hours ago
We are seeking a highly motivated and detail-oriented Team Member to join our team at Merkur Slots UK Limited in Bridgwater. As a key member of our venue operations team, you will play a vital role in ensuring the smooth running of our premises.
The ideal candidate will have excellent communication skills, be able to work independently, and possess a strong attention to detail. If you are a team player with a passion for delivering exceptional customer service, we would love to hear from you
Main Responsibilities:
- Ensure the highest possible venue housekeeping standards are maintained, including regular cleaning of floors, walls, and other surfaces.
- Perform operational tasks as directed, including assisting with pre-collection/midweek collection procedures.
- Develop and maintain a high level of machine knowledge, both product and technical.
- Complete machine PPM processes in accordance with prescribed schedules to ensure machine maximization and reduces downtime/loss of revenue.
- Report machine faults according to Company procedures, using the relevant escalation process.
Security and Health and Safety:
- Prevent anyone under 18 from accessing the venue in accordance with current legislation and apply the 'Think 25' policy rigorously.
- Adhere to all health and safety procedures, reporting any potential hazards to the Cluster Manager/Area Manager/Facilities Department.
Promotions and Customer Service:
- Run promotions fairly, referring customer feedback to the Cluster Manager or Marketing Manager for further action.
- Interact with customers throughout your shift and intervene as necessary, logging interactions in accordance with policies.
- Maintain a high standard of personal presentation, adhering to the brand dress code at all times while on duty.
Estimated Salary: £24,000 - £30,000 per annum based on 20 hours per week
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