Claims Resolution Specialist

2 weeks ago


Glasgow, Glasgow City, United Kingdom CV-Library Full time

We are recruiting a skilled Household Claims Handler to join our team at CV-Library, focusing on providing excellent customer experiences.

About the Role

In this Trainee position, you will oversee household claims, applying both empathy and attention to detail to ensure seamless customer interactions.

You will work collaboratively with internal teams, benefiting from comprehensive training and mentorship to refine your claims handling expertise.

Key Responsibilities:
  • Effectively manage household claims, prioritizing customer satisfaction.
  • Facilitate clear communication with customers throughout the claims process.
  • Collaborate with internal teams to resolve claims efficiently.
  • Offer support to customers in challenging situations.
Requirements:
  • Relevant experience in customer service, ideally within the insurance industry.
  • Superior communication and interpersonal skills.
  • Ability to establish strong relationships promptly.
  • Capacity to manage multiple claims concurrently.
  • Strong team player with a collaborative attitude.
What We Offer:

This role includes comprehensive training, a competitive annual salary of £22,000 - £25,000, and a supportive work environment to facilitate career advancement in Glasgow, Lanarkshire.

Estimated Salary: £23,500



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