People Operations Specialist

2 weeks ago


Watford, Hertfordshire, United Kingdom KPMG UK Full time

About Us

KPMG UK is one of the world's largest and most respected consultancy businesses, with a long history of supporting the UK through times of war and peace, prosperity and recession. Our company overview showcases our commitment to excellence and our role in driving the improved performance of the firm.

Job Overview

We are seeking a People Centre Advisor to join our HR Contact Team in Birmingham or Watford. As a key member of our team, you will be responsible for providing excellent front line customer service to our KPMG colleagues, managing your own cases, and ensuring all records, systems, and documentation are accurately updated and compliant with KPMG requirements.

Key Responsibilities

  • Provide exceptional customer service to our colleagues, being the first point of resolution for queries and providing information via telephone, online chat, or email responses.
  • Ensure all queries and tasks are resolved accurately and within Service Level Agreement (SLA), escalating where appropriate to the Team Leader.
  • Maintain accurate and up-to-date records, systems, and documentation, complying with KPMG requirements.
  • Develop strong relationships with key stakeholders, including business contacts, Centres of Excellence, and external parties.

Requirements

  • Proven experience working in a HR shared services and/or customer services environment.
  • An ability to build relationships, influence, and communicate with people at all levels.
  • High levels of resilience, with experience of working in a highly pressurised client-centric environment.
  • The ability to prioritise workload in a high-pressure, autonomous environment.
  • Good proficiency with IT Office, including Microsoft Excel, PowerPoint, Word, etc., as well as SAP HR, Success Factors, or equivalent HR system.

What We Offer

  • A competitive salary of £28,000 - £30,000 per annum.
  • A comprehensive benefits package, including pension scheme, life assurance, and annual leave.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • A collaborative and dynamic work environment, with opportunities to work with a diverse range of teams and individuals.

How to Apply

If you are a motivated and experienced professional looking to take your career to the next level, please apply today by creating a profile, uploading your CV, and discussing your application with our recruitment team. We look forward to hearing from you



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