CCTV Monitoring Specialist

1 week ago

Manchester, United Kingdom ICTS Europe Full time

As a CCTV Monitoring Specialist at ICTS Europe, you will be responsible for the proactive and reactive monitoring and control of CCTV cameras in our Alarm Receiving Centre. You will work closely with our site security officers to ensure the security and safety of premises, customers, and colleagues.

Key responsibilities include:

  • Producing and analysing data from software systems
  • Responding to requests and queries from colleagues and clients
  • Maintaining records using computer- and paper-based systems
  • Providing an effective data management system, including the security of stored data and the proper use of camera monitoring equipment and playback facilities
  • Reviewing CCTV video material to ensure that the material is of evidential standard
  • Directing a security response to alarm systems
  • Dealing with emergency situations, including liaison with relevant authorities
  • Providing statements for use in legal action
  • Incident and fault reporting
  • Service calls to dispatch engineers to customer locations

The offices are open 24/7, and as a member of a small team, you will need to be reliable and flexible to support your colleagues as required. Hours of work are usually 12 hours, on 4 shifts on and 4 shifts off pattern, including days and nights.

To succeed in this role, you will need:

  • Excellent communication, organisation, and interpersonal skills
  • Previous experience in the use of monitoring platforms such as Immix Cloud, Sentinel, and EMS
  • The ability to work calmly under pressure while dealing with multiple issues
  • Strong computer literacy and experience in data systems and MS Excel and Word
  • Exemplary customer service skills
  • Strong self-motivation and the ability to work unsupervised
  • Five years' checkable history and references
  • To pass a criminal records check (CRC) to the required standards

A SIA Public Space Surveillance (PSS) (CCTV) license is essential. Full training, uniform, health and safety equipment are provided, and you will also have access to a range of benefits, including a Personal Pension Scheme, Health Insurance Scheme, Discount shopping platform, Employee Assistance Programme, and Cycle to Work Scheme.

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