CCTV Monitoring Specialist

1 month ago


Manchester, United Kingdom Johnson Controls Full time

About the Role

We are seeking a skilled CCTV Operative to join our team at Johnson Controls. As a CCTV Operative, you will be responsible for analyzing CCTV images, responding to alarms, and providing exceptional customer service.

Key Responsibilities

  • Analyze CCTV images to identify potential security threats and take appropriate action
  • Respond to incoming telephone calls from internal and external customers in a professional and polite manner
  • Maintain accurate records of all events on the company database
  • Ensure customer confidentiality at all times
  • Work a shift pattern of two 12-hour days, two 12-hour nights, and four days off

What We Offer

  • Paid annual leave
  • Comprehensive benefits package, including pension, life assurance, and employee assistance program
  • Extensive product and on-the-job training opportunities
  • Encouraging and collaborative team environment
  • Career development through various career ladders
  • Dedication to safety through our Zero Harm policy

Requirements

  • Excellent communication and customer service skills
  • Ability to deal with potentially serious incidents in a calm and professional manner
  • High levels of concentration and attention to detail
  • Customer-focused with a proactive and can-do attitude

Preferred Qualifications

  • Some knowledge of IT desirable but not essential
  • Industry experience


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