East England Operations Director

1 month ago


Luton, Luton, United Kingdom SBFM LIMITED Full time
About the Role

We are seeking an experienced Regional Operations Manager to join our team at SBFM LIMITED. This exciting opportunity will see you managing the regional delivery of cleaning services to one of our most prestigious clients, Puregym.

The role will cover our East England region, consisting of around 130 sites located between Norwich to Brighton, with 6 Area Managers in situ taking daily responsibility for up to 40 gyms per area. Regular travel within the East region is required, therefore the ideal candidate will be centrally located close to the London area.

Key Responsibilities
  • Overall responsibility for the delivery of FM services within the allocated region
  • Direct line management of 6 Area Managers, covering 130 sites
  • Daily review of Time & Attendance reports - Analysis of trends & driving behaviours
  • Establishing and maintaining strong client relationships
  • Monitoring all SLAs/KPIs inline with contract
  • Ensure that the contract is performing inline with budgets
  • Reporting, preparing and presenting MI to client
  • Attendance at all business review meetings
  • Ensuring colleague inductions are completed with all training requirements completed
  • Driving strategies for recruitment and retention throughout the region
  • Check & validate cleaning standards, ensure all compliance documents are in place & all personal files are up to date
  • Complete and record Audits inline with agreed KPI / SLA
  • Deal with all HR/ER cases effectively
  • Ad-hoc site visits and travel around your allocated sites
Requirements
  • Experience of Regional Operations within the FM Industry
  • Strong leadership skills to motivate, train and develop internal teams
  • A solutions driven approach to work ensuring that our client needs are met
  • Highly organised and able to prioritise workloads inline with business and client requirements
  • Flexibility towards working hours to ensure Customer needs are met
  • A full clean drivers license is required for this position
What We Offer
  • 20 days holiday + Bank Holidays
  • Pension scheme
  • Company Car Allowance or Vehicle
  • Travel Expenses
  • Career development through SBFM
  • BICS Training
  • Access to internal mentoring initiative
  • Access to Retail, Leisure and Healthcare discounts
  • Involvement with regular Company events

We are an equal opportunities employer and welcome applications from diverse backgrounds. Our company values diversity and inclusion, and we are committed to creating a workplace where everyone feels valued and respected.

We are a dynamic and innovative company, and we are looking for someone who shares our values and is passionate about delivering exceptional results.



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