Customer Service Representative

4 weeks ago


Chester, Cheshire, United Kingdom Lloyds Banking Group Full time
About this Opportunity

We're seeking a talented individual to join our team as a Customer Support colleague. As a key member of our team, you'll play a vital role in delivering exceptional customer service and support to our customers.

Key Responsibilities
  • Provide high-quality customer service and support to customers via phone, email, and social media.
  • Resolve customer queries and issues in a timely and professional manner.
  • Work collaboratively with colleagues to ensure customer needs are met.
  • Develop and maintain a deep understanding of our products and services to provide accurate information to customers.
  • Contribute to the development and implementation of customer service initiatives to improve customer satisfaction and loyalty.
About Us

Lloyds Banking Group is a leading financial services provider, committed to helping Britain prosper. We're dedicated to making a positive impact on our customers, businesses, and communities. As a member of our team, you'll have the opportunity to make a real difference and be part of a values-led culture that celebrates diversity and inclusion.

What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to help you grow and succeed in your career.
  • A collaborative and supportive work environment.
  • The opportunity to work with a leading financial services provider and make a positive impact on our customers and communities.
Requirements
  • Excellent communication and interpersonal skills.
  • A strong customer service focus and ability to provide high-quality support to customers.
  • Ability to work collaboratively as part of a team.
  • Strong problem-solving and analytical skills.
  • Ability to adapt to changing priorities and deadlines.


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