Global Account Strategist

2 days ago


Glasgow, Glasgow City, United Kingdom Oceanic Catering Full time
Job Overview
Oceanic Catering is a global leader in ship management and marine services. As an Account Director, you will play a crucial role in building strong relationships with customers and driving long-term partnerships.

Key Responsibilities:
  1. Collaborate with the MD and office management team to develop account strategies for all ship management and crew management customers.
  2. Maintain customer satisfaction through the Customer Care Programme and regular liaison with MD / OD/ FM.
  3. Develop and execute robust Customer Success Plans per customer to exceed expectations.
  4. Manage fleet activity to reduce vessel and customer churn.
  5. Resolving customer performance issues promptly and track outcomes to ensure lessons learned.
  6. Monitor quality of services delivered on board and ensure that these meet/exceed client and crew expectations.
  7. Conversant with the company's safety & quality policy, its objectives, and the duties/obligations this job description carries within the company.
  8. Lead on customer satisfaction survey outputs and drive improved results thereafter.

Requirements:
  1. Bachelor's degree in business administration, marketing, or a related field.
  2. Proven experience in key account management, business development, or sales, preferably within shipping or relevant industries.
  3. Strategic thinking and the ability to develop and execute account plans specific to the market.
  4. Strong computer skills, particularly in Microsoft Office and Presentation Skills.
  5. Good command of the English language both written and oral. Other languages will be beneficial.
  6. Ability to travel.

Estimated Salary: $80,000 - $110,000 per annum

About Oceanic Catering:
We are a global leader in ship management and marine services. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent.

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